Erin Svensson
New Port Richey,FL
Summary
Adept at fostering teamwork and enhancing customer relations, I leveraged my organization and personnel training skills at Firstwatch Solutions to significantly improve service delivery. My background as an Operations Manager at Winghouse Bar & Grill, where I streamlined processes and managed budgets, underscores my ability to drive operational excellence and achieve notable results.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Firstwatch Solutions
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Client Relations Specialist
Duke Energy
12.2021 - 10.2022
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
Phlebotomist
OneBlood
04.2018 - 08.2020
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
Operations Manager
Winghouse Bar & Grill
06.2017 - 05.2019
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted process audits to identify areas for improvement and implemented best practices.
Education
Associate of Arts - Mass Communication
Alabama A&M University
Normal, AL06-2025
High School Diploma -
St.petersburg High School
St. Petersburg, FL06-2016
Skills
- Complaint handling
- Organization
- Shift planning
- Personnel training
- Customer relationship management
- Marketing initiatives
- Hospitality administration
Timeline
Server Shift Leader
Firstwatch Solutions
08.2023 - Current
Client Relations Specialist
Duke Energy
12.2021 - 10.2022
Phlebotomist
OneBlood
04.2018 - 08.2020
Operations Manager
Winghouse Bar & Grill
06.2017 - 05.2019
Associate of Arts - Mass Communication
Alabama A&M University
High School Diploma -
St.petersburg High School
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