Erin Wagaman

• Maintained compliance with all legal statutes, policies and procedures.
• Determined appropriate supervision levels by conducting risk and needs assessments.
• Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
• Maintained organized offender records and documentation in compliance with department and legal standards.
• Evaluated people on probation to determine best course of rehabilitation.
• Supervised offenders to reduce risk to community.
• Conducted investigations into violations and other allegations.
• Collaborated with treatment providers to ensure seamless delivery of services for probationers, resulting in improved outcomes.

• Processing files referred to probation by entering the disposition into JIS, and assigning and scheduling them with a designated probation officer.
• Processing files that are scheduled for court hearings, such as: Violations of Probation, Order to Show Cause, and Sentencing.
• Ensuring to enter/cancel bond conditions, warrants, and personal protective orders into LEIN.
• Preparing the weekly docket for court.
• Checking in clients for court and/or oversight visits with their probation officer.
• Answer the phone, and assist the caller or direct to them to the correct party.
• Run monthly reports.
• Process mail and faxes that come to the probation department.

• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Answered high-volume telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Answered a high-volume of phone calls and messages for multiple radiology departments, scheduling appointments, and handling patient inquiries.
• Followed up with patients to reschedule missed appointments.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.

• Greeted every guest with personable approach and provided knowledgeable service.
• Addressed registration, patient accounts and billing inquiries to limit disruptions.
• Updated patient information, including demographics, insurance, and medical forms.
• Upheld HIPAA regulations and standards for protecting patient information.
• Admitting patients into rooms, and ensuring that necessary insurance forms are completed.

• Directly interview clients to collect accurate personal background/criminal history information.
• Running LEIN, JIS, and multiple county websites to ensure to collect all accurate information.
• Completing risk assessments to help assist the judge with the arraignment and bond setting decision.

• Reviewed presentence investigation reports and attended court hearings with federal probation officers to observe the importance of a probation officer in a hearing.
• Reviewed Form1 reports, and deciphered where to send employment verifications, school verifications, and prior criminal history records requests.
• Observed probation intake interviews, which included interviewing new clients in detail to receive information that would be used in the pre-sentence investigation report.
• Attended and observed halfway house interviews that gathered to discuss the progression or regression that the offenders have made.
• Worked closely with supervising officers to complete violation reports, and recommendations to the court to adjust a client’s guidelines, as necessary.

• Answering phones and handling multiple phone lines

• Verifying insurance and benefit information

• Handling various patient needs, i.e. entering charges, explaining billing, etc.

• Displayed excellent customer service

• Obtaining insurance authorization

• Collecting over the counter payments

• Be flexible and comfortable with covering front desk positions throughout multiple clinics.

• Answering telephone calls for 8 Henry Ford facilities, and scheduling patients according to preference.
• Greet patients, and check-in for appointment being sure to update all information
• Transcribe orders from outside physicians.

• Answering phones and handling multiple phone lines

• Verifying insurance and benefit information

• Handling various patient needs, i.e. entering charges, explaining billing, etc.

• Displayed excellent customer service