Erin Wales
Binghamton,NY
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction and dining flow efficiency at Applebee's Neighborhood Grill & Bar. My expertise in customer service and strong multitasking abilities led to a streamlined seating process, fostering positive relationships and maintaining a welcoming atmosphere. Skilled in conflict resolution and cleanliness, I prioritize guest experience above all.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
06.2024 - Current
- Accommodating special requests and ensuring accurate guest counts.
- Adapted to various dining room configurations, maximizing available space for optimal guest flow.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Bachelor of Arts - Interdisciplinary Arts
University of Pittsburgh At Bradford
Bradford, PA05-2027
High School Diploma -
Chenango Valley High School
Binghamton, NY06-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Complex Problem-solving
- Relationship building
- Item promotion
- Task prioritization
Timeline
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
06.2024 - Current
Bachelor of Arts - Interdisciplinary Arts
University of Pittsburgh At Bradford
High School Diploma -
Chenango Valley High School
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