Erin Werner
Chicago,Illinois
Summary
Senior Hospitality professional with over 20 Years of hospitality experience. Expert in delivering luxury guest experiences, leading elite front of house teams, and partnering with executive chefs to execute culinary vision at the highest level. Proven record of operational excellence, and staff development in high-expectation settings.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Mama Delia/Bordel/Botanico
Chicago, Illinois
01.2022 - 10.2025
- Lead front of house operations for an upscale, chef-driven dining room, ensuring flawless service execution and elevated guest experience.
- Directed, trained, and retained high-performing teams to enhance service quality and operational efficiency.
- Oversaw reservations, seating strategy, and VIP recognition to elevate guest satisfaction and drive revenue.
- Partner closely with Executive Chef to align service flow, tasting menus, and wine pairing with culinary vision.
- Maintained luxury service standards while managing labor, scheduling, and payroll to align with budget targets.
- Resolve guest concerns with discretion, professionalism, and urgency, protecting brand reputation and loyalty.
- Built deep operational expertise through hands-on leadership across all FOH roles.
- Recognized for consistency, mentorship, and service excellence in high-pressure environments.
Lead Server
Mama Delia/Bordel/Botanico
Chicago, Illinois
01.2018 - 01.2022
Assistant General Manager
Cubbybear
Chicago, Illinois
01.2008 - 01.2014
Education
ServSafe Food Protection Manager - Alcohol Service Certification
Skills
- Upscale Dining Management
- Guest experience management
- FOH Team Leadership
- VIP relations
- Reservation Management
- Operational Efficiency
- Labor Optimization
- Service Recovery
- Health and Safety Compliance
Select Achievements
- Sustained top-tier guest satisfaction and repeat clientele over multiple years.
- Improved FOH staff retention through structured training and leadership continuity.
- Supported successful menu launches, tasting events, and private dining programs.
- Trusted leader during peak volume, high-profile service, and special events.
Education And Credentials
- Sustained top-tier guest satisfaction and repeat clientele over multiple years.
- Improved FOH staff retention through structured training and leadership continuity.
- Supported successful menu launches, tasting events, and private dining programs.
- Trusted leader during peak volume, high-profile service, and special events.
Personal Information
Title: Senior Fine Dining Restaurant Leader
Core Leadership Strengths
- Sustained top-tier guest satisfaction and repeat clientele over multiple years.
- Improved FOH staff retention through structured training and leadership continuity.
- Supported successful menu launches, tasting events, and private dining programs.
- Trusted leader during peak volume, high-profile service, and special events.
Systems
- Sustained top-tier guest satisfaction and repeat clientele over multiple years.
- Improved FOH staff retention through structured training and leadership continuity.
- Supported successful menu launches, tasting events, and private dining programs.
- Trusted leader during peak volume, high-profile service, and special events.
Timeline
Assistant General Manager
Mama Delia/Bordel/Botanico
01.2022 - 10.2025
Lead Server
Mama Delia/Bordel/Botanico
01.2018 - 01.2022
Assistant General Manager
Cubbybear
01.2008 - 01.2014