Erin Williams
Midland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Dispatcher
ProPetro Services
Midland, TX
09.2022 - Current
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Ensured compliance with safety regulations and company policies.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reported delays, accidents or other traffic and transportation situations.
- Recorded and maintained files or records of customer requests, work or services performed.
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
Receptionist
ProPetro Services
Midland, TX
09.2022 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Housekeeper
Accredible services
Midland, TX
04.2022 - 08.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Lead Sales Associate
Childrens Place Inc.
Midland, TX
08.2021 - 08.2022
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Developed strategies to increase sales and promote new products.
- Supervised a team of sales associates on daily tasks and operations.
- Managed inventory levels by placing orders as needed.
Dispatcher
Beaver Express
Midland, TX
02.2018 - 02.2020
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Education
High School Diploma - undefined
Lee High School
Midland, TX06.2018
Skills
- Schedule Management
- Dispatching Procedures
- Customer Relations
- Communication Equipment Operation
- Processing Orders
- Route Navigation
- Schedule Coordination
- Service Coordination
- Driver Communication
- Dispatch Coordination
- Work Order Management
Timeline
Dispatcher
ProPetro Services
09.2022 - Current
Receptionist
ProPetro Services
09.2022 - Current
Housekeeper
Accredible services
04.2022 - 08.2022
Lead Sales Associate
Childrens Place Inc.
08.2021 - 08.2022
Dispatcher
Beaver Express
02.2018 - 02.2020
High School Diploma - undefined
Lee High School