Erin Williams
George West,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Cashier
Pawlik Supply
2015 - 2017
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Administrative Assistant
Distribution Now
2017 - 2019
- Assisted in maintaining inventory of office supplies
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
Inside Sales Representative
Coastal Valve & Equipment
01.2019 - Current
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering solutions.
- Contributed to team objectives in fast-paced environment.
- Collaborated with team members to streamline invoicing processes, improving efficiency by utilizing accounting software.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
High School Diploma -
George West High School
George West05-2014
No Degree - Sports Medicine
McMurry University
Abilene, TXNo Degree - Sports Medicine
Coastal Bend College
Beeville, TXSkills
- Customer service
- Product knowledge
- Data entry
- Documentation and reporting
- Telephone sales
- Teamwork and collaboration
- Multitasking
- Organized and efficient
- Experience with Microsoft Excel, Word, PowerPoint, POS, SAP Ariba, SAP Tauila, OpenInvoice, Quickbooks, Pak Exchange
Certification
Forklift Certification
Timeline
Inside Sales Representative
Coastal Valve & Equipment
01.2019 - Current
Cashier
Pawlik Supply
2015 - 2017
Administrative Assistant
Distribution Now
2017 - 2019
High School Diploma -
George West High School
No Degree - Sports Medicine
McMurry University
No Degree - Sports Medicine
Coastal Bend College