Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erinann Peterson

Lincoln,NE

Summary

Board certified Pharmacy Technician with a 12 year background in multiple pharmacy settings and a passion for providing patients with exemplary care. Highly proficient in building lasting relationships with patients and customers. Strong communication skills, organization and multitasking abilities. I am an energetic individual dedicated to efficient and effective collaboration between providers, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Prepared to launch career with rewarding opportunities for growth and professional development. Health care is a constant evolving field that I believe I have barely scratched the surface in but have the dedication and drive to learn whatever I am given the chance to.

Overview

12
12
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
Lincoln, Nebraska
05.2021 - Current
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Took on ownership of a refill coordination program in hopes to improve medication compliance with patients. I found the importance of this after working in a cancer clinic especially.

Senior Certified Pharmacy Technician

Senior Care Rx
Lincoln, NE - Nebraska
09.2020 - Current
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Reviewed medication orders.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered patients' questions and troubleshot prescription issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Senior Certified Pharmacy Technician

Nebraska Hematology-Oncology, P.C.
Lincoln, Nebraska
01.2020 - 05.2021
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Advocated for patients' compliance with medication guidelines.
  • Maintained relationships with physicians.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Focused on medication compliance and managing multiple medications with ease for patients, calendars, reminders, med packs, calling in patient facilities for counts etc.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed Chemotherapy schedules for patients while coordinating cycle fills of medications.

Senior Certified Pharmacy Technician

Walgreens
Lincoln, Nebraska
03.2015 - 01.2020
  • Received, reviewed, dispensed, and labeled over 600 prescriptions daily with expert accuracy.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Prepared and submitted claims to insurance companies for payment.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Accurately selected, measured and combined prescription components to prepare custom compounds.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Reconciled invoices with insurance companies to obtain chargeback payments.
  • Traveled to different stores in the district to train new technicians and teach tech classes for about a year and a half of this time frame until this program was ended by corporate.

Shift Leader

Walgreens
Lincoln, Nebraska
12.2013 - 02.2015
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Mentored team members on techniques necessary to complete job tasks.
  • Determined efficient work schedules for team on a weekly basis to keep projects moving and each shift properly staffed.

Pharmacy Technician

Walgreens
Lincoln, Nebraska
09.2011 - 11.2013
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Improved drug inventory management procedures to reduce waste and eliminate backorder's or overstock.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Dispensed approximately 350 prescriptions daily.

Education

High School Diploma -

Lincoln Southeast High School
Lincoln, NE

Skills

  • Time management
  • Workflow Optimization
  • Team leadership
  • Insurance Knowledge
  • Drug inventory control
  • Pharmacy operations
  • Prioritization and Organization
  • Recordkeeping and Documentation
  • Verbal and Written Communication
  • Calm and Effective Under Pressure
  • Registration and Scheduling
  • Database Search and Data Entry Skills

Timeline

Senior Certified Pharmacy Technician

Walgreens
05.2021 - Current

Senior Certified Pharmacy Technician

Senior Care Rx
09.2020 - Current

Senior Certified Pharmacy Technician

Nebraska Hematology-Oncology, P.C.
01.2020 - 05.2021

Senior Certified Pharmacy Technician

Walgreens
03.2015 - 01.2020

Shift Leader

Walgreens
12.2013 - 02.2015

Pharmacy Technician

Walgreens
09.2011 - 11.2013

High School Diploma -

Lincoln Southeast High School

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Erinann Peterson