Summary
Overview
Work History
Education
Skills
Timeline
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Erin Clarke

Mantua,NJ

Summary

Dynamic and dedicated Restaurant Hostess at Lascalas Fire Glassboro, adept at enhancing customer satisfaction through exceptional service and strong multitasking abilities. Skilled in managing reservations and handling inquiries, I effectively contributed to a seamless dining experience while fostering a positive team environment. Proficient in POS system operations and complex problem-solving.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Lascalas Fire Glassboro
04.2022 - 11.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Education

Master of Science - Biochemistry

West Chester University of Pennsylvania
West Chester, PA
05-2031

College Prep

Clearview Regional High School
Mullica Hill, NJ
06-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Complex Problem-solving
  • Handling complaints
  • Payment processing
  • POS system operations
  • Menu memorization
  • Menu presentation

Timeline

Restaurant Hostess

Lascalas Fire Glassboro
04.2022 - 11.2024

Master of Science - Biochemistry

West Chester University of Pennsylvania

College Prep

Clearview Regional High School