Eriona Kirksey
Euclid,OH
Summary
Covered customer demand with well-coordinated schedules and cashier assignments. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Compassionate Nursing Assistant with proven ability to deliver patient care with efficiency and high productivity. Skilled in vital signs monitoring, patient hygiene assistance, and medical record documentation. Excel at communication, empathy, and patience, ensuring optimal support and care in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Nursing Assistant
Cleveland Clinic
Cleveland , OH
11.2023 - Current
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Administrative Assistant
Moore Counseling & Mediation Services
Euclid, OH
07.2022 - 09.2023
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Referred patients or clients to community resources or specialists.
- Maintained confidentiality of records relating to clients' treatment.
Customer Service Representative
Towne Park
Cleveland Clinic , Ohio
08.2021 - 04.2022
- Set up and activated customers and employees accounts.
- Audited Employees account information to identify issues and develop solutions.
- Fielded customers and employees complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customers and employees concerns, maintaining calm, friendly demeanor.
- Assisted customers and employees with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
Education
Certificate - Phlebotomy
Med-Cert Training Center
Maple Heights, OH07.2022
Diploma -
Euclid high school
Skills
- Credit card payment processing
- Call Center Operations
- Customer relations
- Problem-solving abilities
- Inbound and Outbound Calling
- Calm and Professional Under Pressure
- Microsoft Excel
- Call Transfers
- Sensitive Material Handling
- Meeting Planning
- Data Entry Documentation
- Claims Processing
- Client Intake
- Client Needs Assessments
- Customer Service
- Maintaining Client Records
Timeline
Nursing Assistant
Cleveland Clinic
11.2023 - Current
Administrative Assistant
Moore Counseling & Mediation Services
07.2022 - 09.2023
Customer Service Representative
Towne Park
08.2021 - 04.2022
Certificate - Phlebotomy
Med-Cert Training Center
Diploma -
Euclid high school