Eriq Hudson
Middle River,MD
Summary
Hands-on customer service professional with a background in automotive service, cash handling, and retail support. Handles customer intake, estimates, repair scheduling, and parts coordination while keeping records accurate and service needs on track. Adaptable, detail-oriented, and comfortable supporting fast-paced teams with direct customer contact.
Overview
10
10
years of professional experience
Work History
Service Writer
Superior Motor Company, LLC
Kingsville, Maryland
06.2026 - Current
- Coordinated service appointments and optimized shop workflow.
- Clarified repair estimates and provided tailored service recommendations to customers.
- Relayed vehicle concerns between customers and technicians.
- Processed invoices and closed service tickets accurately
- Facilitated part sourcing from vendors for technicians to ensure timely job completion.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
- Supported customer intake at motor company service desk.
Service Advisor’s Assistant
Superior Mitsubishi
01.2025 - 05.2025
- Provided exceptional customer service, leading to an increase in repeat business and referrals.
- Coordinated with technicians to ensure timely repairs and maintenance services, improving customer service experience.
- Collaborated with sales team to assist new vehicle owners during post-purchase process, enhancing customer satisfaction.
- Performed quality checks on completed vehicles before delivery, consistently meeting high standards of quality.
Cashier
Green Valley Grocery
09.2023 - 12.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and addressed their needs to enhance shopping experience.
- Welcomed customers and assessed their needs to provide tailored assistance.
- Adjusted work hours to align with peak business hours for optimal service.
Concrete Laborer
Bay Country Professional Concrete
09.2019 - 09.2020
- Completed concrete pouring for large-scale projects.
- Supported operators in maneuvering heavy machinery.
- Contributed to team efforts in meeting project goals.
- Adhered to strict schedules for key project milestones.
- Executed assigned tasks to enhance team operations.
- Applied critical thinking to make swift and effective decisions.
- Demonstrated adaptability and eagerness to learn in a fast-paced environment.
- Earned OSHA 30 certification
Grocery Stocker
Price Less Foods
07.2018 - 01.2019
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Organized stock areas by placing products in correct storage locations, supporting accurate inventory counts.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained clean, clutter-free aisles by efficiently stocking shelves and optimizing store layout.
- Completed thorough cleaning of facility during end-of-shift process, ensuring a sanitary environment for customers.
Concrete Laborer
Bay Country Professional Concrete
09.2017 - 12.2017
- Executed concrete pouring for large-scale projects, ensuring quality and adherence to specifications.
- Aided operators with heavy equipment operations to enhance safety and efficiency.
- Collaborated with team to achieve project milestones through effective communication and coordination.
- Executed tasks independently to meet project requirements.
- Demonstrated critical thinking in high-pressure situations.
- Demonstrated eagerness to acquire new skills on the job.
- Maintained consistent attendance to support project timelines.
Sales Floor Associate
The Home Depot
06.2017 - 10.2017
- Greeted customers promptly, assessing needs to provide tailored service.
- Provided outstanding customer service.
- Addressed customer questions and requests efficiently, ensuring satisfaction.
- Recommended merchandise aligned with customer preferences, enhancing shopping experience.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Utilized vertical panel saw and radial arm saw to assist customers with their lumber needs.
- Operated forklifts to assist in moving materials safely within the warehouse. (Was in the process of getting certified through Home Depot)
- Read work orders to prepare for machine setup.
Cashier/Server
Zesto Pizza & Grill
12.2016 - 01.2017
- Provided exceptional guest service, enhancing overall dining experience.
- Resolved guest concerns and complaints with empathy, ensuring satisfaction.
- Exhibited integrity and honesty in all guest interactions. while interacting with guests, team members and managers.
Education
High School Diploma -
Kenwood High School
Essex, MD01-2016
Skills
- Appointment scheduling
- Service documentation
- Invoice processing
- Parts ordering
- Warranty processing
- Work order management
- Schedule management
- Issue resolution
- Customer Service (2 years)
- Cash handling (Less than 1 year)
- Inventory control (Less than 1 year)
- Heavy lifting (2 years)
- Concrete finishing (1 year)
- Detail-oriented (Less than 1 year)
Additional Information
- Emphasizes craftsmanship
- Cash handling and management
- Inventory control practices
- Positive and friendly
- Good judgment
- People-oriented
- Good multitasker
- Detail-oriented
- Strong Algebra and general math skills
- Exceptional time management skills
- Small parts assembly Excellent work ethic
- Began learning forklift operating
- Fusing, cutting and measuring tools
Timeline
Service Writer
Superior Motor Company, LLC
06.2026 - Current
Service Advisor’s Assistant
Superior Mitsubishi
01.2025 - 05.2025
Cashier
Green Valley Grocery
09.2023 - 12.2023
Concrete Laborer
Bay Country Professional Concrete
09.2019 - 09.2020
Grocery Stocker
Price Less Foods
07.2018 - 01.2019
Concrete Laborer
Bay Country Professional Concrete
09.2017 - 12.2017
Sales Floor Associate
The Home Depot
06.2017 - 10.2017
Cashier/Server
Zesto Pizza & Grill
12.2016 - 01.2017
High School Diploma -
Kenwood High School