Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erline Coulange

Orlando,FL

Summary

Dynamic professional with a proven track record at Advent Health, adept in schedule coordination and patient relations. Excelled in leadership roles, enhancing team efficiency and patient satisfaction. Skilled in Microsoft Tools and communication, demonstrating adaptability and a detail-oriented approach to streamline healthcare processes.

Overview

4
4
years of professional experience

Work History

Surgery scheduler

Advent Health
Orlando, FL
10.2024 - Current
  • Coordinated scheduling of surgical procedures and preadmission testing to ensure efficient patient care and workflow
  • Maintained accurate and up-to-date patient records, including documentation of surgical schedules and related correspondence
  • Collaborated with medical staff to address scheduling conflicts and optimize resource allocation
  • Provided administrative support in a fast-paced healthcare environment, contributing to a positive and healing patient experience
  • Demonstrated strong organizational and communication skills to streamline processes and enhance team efficiency

Scheduling Coordinator

Orlando Health
Orlando, FL
11.2023 - 10.2024
  • Coordinate and manage patient appointments for outpatient procedures, ensuring efficient scheduling and communication with patients
  • Resolve scheduling conflicts while collaborating with healthcare staff to align schedules
  • Contribute to enhancing patient satisfaction through clear communication and attention to detail

Pharmacy Technician

Walgreens
Orlando, FL
07.2023 - 11.2023
  • Respond to patient inquiries about prescriptions and medication
  • Process prescription refills and verify insurance details
  • Aid with medication orders, ensuring accuracy and compliance
  • Resolve issues with pharmacists and healthcare providers
  • Maintain patient confidentiality per HIPAA standards
  • Manage calls using call center software for tracking and documentation

Front Desk Receptionist

Westgate Resorts
Orlando, FL
01.2023 - 07.2023
  • Managed guest check-in/check-out processes, posted charges to guest accounts, and resolved guest complaints
  • Assisted above and provided night audit services, ensuring financial records were accurate for the day's operations

Front of House Team Leader

Chick-fil-A
Orlando, FL
09.2020 - 01.2023
  • Led front-of-house operations for a team of 25, ensuring excellent guest service and smooth operations
  • Handled cash transactions, monitored inventory, and trained new team members

Education

Associates of Arts (AA) - Business Administration

Valencia College
Orlando, FL
01.2025

Bachelor's Degree - Business Administration (Human Resources Management)

UCF
01.2025

High School Diploma -

Ocoee High School
Ocoee, FL
01.2022

Skills

  • Expertise in Microsoft Software
  • Strong Interpersonal Communication
  • Analytical Problem Solving
  • Leadership and teamwork
  • Customer Service Excellence
  • Effective Communication
  • Bilingual Communication Skills: Haitian Creole
  • Meticulous Attention to Detail
  • Organizational Time Skills
  • Effective Multitasking

Accomplishments

  • Lead discussions, workshops, and group activities focused on personal development, career goals, and community service.
  • Provide mentorship, counseling, and guidance to young adults, helping them develop leadership skills and a positive outlook on life

Timeline

Surgery scheduler

Advent Health
10.2024 - Current

Scheduling Coordinator

Orlando Health
11.2023 - 10.2024

Pharmacy Technician

Walgreens
07.2023 - 11.2023

Front Desk Receptionist

Westgate Resorts
01.2023 - 07.2023

Front of House Team Leader

Chick-fil-A
09.2020 - 01.2023

Associates of Arts (AA) - Business Administration

Valencia College

Bachelor's Degree - Business Administration (Human Resources Management)

UCF

High School Diploma -

Ocoee High School

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Erline Coulange