Erlynne Armstrong
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Ahimsa yoga Studio
Wicker Park
06.2019 - Current
- Greet/check in and register customers for classes/events.
- Resource for Yoga teachers and students/ prospective students or visitors.
- Basic studio maintenance providing a positive and safe experience.
- Manage retail services.
- Open/Close studio for classes/events.
Program Coordinator (Center for Pain Management)
Shirley Ryan Ability Lab
Chicago
04.2013 - Current
- Greet patients and visitors upon arrival. Update/verify demographic and insurance information online.
- Schedule and manage therapy appointments with proper resources for clinicians to provide seamless experience.
- Maintain physician, staff and patient satisfaction through effective and courteous communication.
- Be available as a resource for questions/concerns regarding care.
- Secure payment as necessary for services.
- Formerly Rehabilitation Institute of Chicago
Billing Specialist
Gottlieb Memorial Hospital
Melrose Park
05.2013 - 04.2013
- Prepare and submit claims to submit various insurance companies. Follow up as needed.
- Be available as a resource to patients/ insurance companies while performing various collection actions.
- Problem solve rejected claims, providing additional information necessary for clean processing.
- Evaluate patient’s financial status to establish budget payment plans.
Education
Associates of Arts -
Malcolm X College
ChicagoSkills
- Customer service
- Appointment scheduling
- Communication strategies
- Problem solving
- Attention to detail
- Time management
- Decision-making
- Client communication
- Conflict management
- Customer assistance and interaction
- Administrative support
- Problem-solving skills
- Sensitive information handling
- Multitasking and organization
Seminars Continued Education
- How to Handle Conflict and Confrontation
- Work place safety and OSHA compliance/yearly competencies
- Management and leadership skills
- Fundamentals of a health care environment
Timeline
Front Desk Receptionist
Ahimsa yoga Studio
06.2019 - Current
Billing Specialist
Gottlieb Memorial Hospital
05.2013 - 04.2013
Program Coordinator (Center for Pain Management)
Shirley Ryan Ability Lab
04.2013 - Current
Associates of Arts -
Malcolm X College