Erma Major RN
Milwaukee,Wisconsin
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Executive Assistant/Front Office Manager
Behind The Scenes Staffing ASgency
Milwaukee, WI
01.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Offering In-Person and Virtual Classes for Health Care Caregivers
Assistant Administrator/Assessment RN/Staff Development Nurse
First Choice Health Care LLC
Milwaukee, WI
01.2011 - 11.2014
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Performed various nursing interventions, such as recommending a
- Adaptive Aids in the home to assist with ADL's and Iadl's
- 60 Day Home Visits with PCW present
- 60 Day Md Office visit with updated progress note documentation and referrals
- Initial Home Visits
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Case Manager Unit Lead Supervisor
Quality Assurance Home Health Inc
Milwaukee, WI
06.2005 - 02.2010
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Participated in professional growth programs to support special education improvement efforts.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Collected special education enrollment data to generate statistic reporting in [Software].
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Helped patients receive appropriate, high-quality care with reasonable results.
Education
No Degree - Nursing
UWM
Milwaukee WIContinuing Education - Case Management Certification
Uwm Milwaukee
Milwaukee WIAssociate of Science - Nursing
MATC
Milwaukee, WI05.1991
Skills
- Handling Customer Complaints
- Coaching and Mentoring
- Regulatory Compliance
- Team Management and Supervision
- Staff Development
- Supervising Personal Care Worker and insuring completion of Continuing Education
- Skills Checklist completion for Personal Care Workers
- Certified in Gerontology through ANA
- Marketing
- Building Teams and Networking
- NICU background in Hospital for 5
- AssistantDirector of Nursing in Long Term Care
- Proficient in the MDS (Minimum Data Assessment)
- CVICU -5 years experience-Milwaukee County Hospital
- Military Back ground 1LT 452
- Vent Certified/ IV Certified
Passion For Long Term Care
Studies continue to show that the elderly, disabled and special needs children ,thrive in their own homes and//and or alternative Home setting's.
I have a passion for in home care .
In home acre requires more training,mentoring and supervion.
Timeline
Executive Assistant/Front Office Manager
Behind The Scenes Staffing ASgency
01.2022 - Current
Assistant Administrator/Assessment RN/Staff Development Nurse
First Choice Health Care LLC
01.2011 - 11.2014
Case Manager Unit Lead Supervisor
Quality Assurance Home Health Inc
06.2005 - 02.2010
No Degree - Nursing
UWM
Continuing Education - Case Management Certification
Uwm Milwaukee
Associate of Science - Nursing
MATC
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