Erma Ware
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
27
27
years of professional experience
Work History
Office Support
The Natural Momma Me Initiative
12.2022 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Detroit Public Schools Community District
08.1996 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Education
Human Resources Development
University of Phoenix
Southfield, MIHigh School Diploma -
Ruthruff Educational Center
Detroit, MI07.1994
Skills
- Project Planning
- Calendar Management
- Multi-Line Phone Systems
- Data Entry Documentation
- Workflow Planning
Timeline
Office Support
The Natural Momma Me Initiative
12.2022 - Current
Administrative Assistant
Detroit Public Schools Community District
08.1996 - 12.2018
Human Resources Development
University of Phoenix
High School Diploma -
Ruthruff Educational Center
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