Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Erma Williams

Houston,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Manager

Houston Independent School Distict
08.2003 - 03.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.

Wheelchair Agent

Unifi
04.2022 - 02.2024
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.

Education

High School Diploma -

Kashmere High School
Houston, TX
06.1985

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Operations Management

Accomplishments

  • Supervised team of [Number] staff members.

Languages

English
Full Professional

Timeline

Wheelchair Agent

Unifi
04.2022 - 02.2024

Manager

Houston Independent School Distict
08.2003 - 03.2024

High School Diploma -

Kashmere High School

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Erma Williams