Ernesha Blocker
Pompano Beach,FL
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Clerical Assistant
Summer Youth Employment Program
06.2017 - 08.2018
- Answered office phone and emails to schedule appointments, answer questions and document information
- Kept office records organized and supplies well-stocked for optimal team performance
- Answered multi-line telephone system and routed calls to appropriate personnel Oversaw office inventory by restocking supplies and submitting purchase orders
- Automated office operations while managing record tracking and data communications
- Prepared shipping packages by printing packing labels and verifying orders
- Coordinated company records and resources to assist team members with special projects
- Provided clerical support to company employees by copying, faxing, and filing documents
Sales Associate
Victoria's Secret & PINK
10.2019 - 10.2020
- Drives store sales and growth by personally selling to customers.
- Proactively engages with customers, reads cues and responds effectively.
- Provides customers with the perfect bra fit by asking effective questions.
- Converting returns, offers and other promotions into larger sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Rotated stock and restocked shelves to maintain product availability and store appearance
Customer Service Representative
Solar Xchange
10.2020 - 03.2021
- Handle customer complaints
- Provide appropriate solutions and alternatives within the time limits;
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Security Officer
Allied Universal Security Services
02.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
High school Diploma -
Dave Thomas Education High School
Coconut Creek, FL06.2020
Skills
- The ability to type from dictation Proficiency in office software such as MS word and Google docs
- Possess’ a keen eye for detail and the ability to spot spelling and grammar errors Excellent
- Vocabulary and command of the English language
- Clarity in Communicating
- Technical Proficiency and Understanding in/of Products/Services
- Patience
- Empathy
- Problem-Solving and Flexibility
- Listening Capacity
- Organization
- Security Guard License
- Passenger Screening
- Security Operations Experience
Languages
English
Professional Working
Timeline
Security Officer
Allied Universal Security Services
02.2022 - 03.2023
Customer Service Representative
Solar Xchange
10.2020 - 03.2021
Sales Associate
Victoria's Secret & PINK
10.2019 - 10.2020
Clerical Assistant
Summer Youth Employment Program
06.2017 - 08.2018
High school Diploma -
Dave Thomas Education High School
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