Summary
Overview
Work History
Education
Skills
Timeline
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Ernest Hardy

Lexington

Summary

Dynamic sales professional with a proven track record at Dollar Tree, excelling in customer service and team leadership. Skilled in training staff and enhancing store operations, I effectively resolved customer inquiries, boosting satisfaction levels. Adept at multitasking and problem-solving, I consistently improved sales through strategic merchandising and operational efficiency.

Overview

2
2
years of professional experience

Work History

Sales Associate

The UPS Store Inc.
Lexington, KY
01.2026 - Current
  • Assisted customers with packaging and shipping solutions to ensure satisfaction.
  • Operated point-of-sale system accurately for transactions and inventory management.
  • Maintained store appearance by organizing merchandise and managing displays effectively.
  • Engaged with team members to refine operational workflows and enhance overall customer service experience.

Server

Olive Garden Restaurant
Lexington, KY
11.2025 - 01.2026
  • Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
  • Assisted in menu presentation, effectively communicating daily specials and promotions to guests.
  • Adapted quickly to changing situations, resolving customer concerns with professionalism and care.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Store Manager

Dollar Tree
Lexington, KY
06.2024 - 10.2025
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Trained and supervised staff in customer service excellence and inventory management.
  • Implemented visual merchandising strategies to enhance product presentation and sales.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Resolved customer inquiries and complaints swiftly to maintain high satisfaction levels.
  • Assisted with hiring, training and mentoring new staff members.

Education

GED -

Jessamine County Adult Education
Nicholasville, KY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing

Timeline

Sales Associate

The UPS Store Inc.
01.2026 - Current

Server

Olive Garden Restaurant
11.2025 - 01.2026

Store Manager

Dollar Tree
06.2024 - 10.2025

GED -

Jessamine County Adult Education