Summary
Overview
Work History
Education
Skills
Timeline
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Ernest Mangiapane III

East Lansing,MI

Summary

Dynamic Sales Associate with proven expertise at Lowes Home Improvement, excelling in customer service and conflict resolution. Recognized for enhancing store visual appeal and fostering customer loyalty through effective relationship-building. Reliable and punctual, adept at managing high-stress situations while ensuring accurate cash handling and efficient returns processing.

Overview

2
2
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
Macomb, MI
04.2023 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor Of Hospitality Management - Hospitality Management

Michigan State University
East Lansing, MI

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Reliable and punctual
  • Excellent people skills
  • Stocking and receiving
  • Conflict resolution

Timeline

Sales Associate

Lowes Home Improvment
04.2023 - 01.2025

Bachelor Of Hospitality Management - Hospitality Management

Michigan State University
Ernest Mangiapane III