Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ernest Mapani

Plano,Dallas Fort Worth

Summary

Versatile professional with extensive experience across asset protection, business analysis, research, and team leadership. Skilled at driving operational excellence, enhancing customer experience, and delivering data-driven solutions that align with organizational goals. Expertise in stakeholder engagement, risk management, and regulatory compliance with a proven ability to quantify results and foster growth.

Overview

19
19
years of professional experience

Work History

Asset Protection Operations Team Associate

Walmart
, USA
10.2024 - Current
  • Monitored and analyzed inventory discrepancies, reducing shrinkage by 15% through improved operational processes
  • Implemented risk mitigation strategies, leading to a 20% reduction in loss incidents
  • Collaborated with cross-functional teams to ensure compliance with asset protection policies and procedures
  • Conducted employee training sessions on fraud prevention and loss control, increasing awareness by 30%

Senior Business Analyst

Growthties Consulting
, South Africa
09.2019 - 08.2024
  • Identified and capitalized on opportunities to optimize revenue, achieving a $2M increase in annual profits
  • Led the deployment of a CRM platform, improving customer retention rates by 25% and boosting sales team efficiency by 15%
  • Delivered 10+ strategic initiatives by analyzing complex data sets and translating findings into actionable insights
  • Reduced reporting time by 30% through process automation and streamlined workflows
  • Supported Agile processes, facilitating sprint planning, backlog grooming, and team communication

Business Analyst

MyTech Innovations
, South Africa
01.2013 - 08.2019
  • Analyzed business requirements and optimized processes, improving operational efficiency by 20%
  • Partnered with technical teams to deliver customized Salesforce solutions for 30+ clients
  • Managed project timelines and budgets, delivering 95% of projects on schedule and within budget
  • Acted as a liaison between stakeholders and developers, enhancing project clarity and reducing rework
  • Presented solution designs and outcomes to executives, contributing to 15% increased stakeholder satisfaction

Head Research and Business Development

Zimpapers
, Zimbabwe
07.2006 - 12.2012
  • Directed research and business strategies, increasing market share by 10% over two years
  • Managed a team of 15 researchers, delivering actionable insights that drove organizational growth
  • Negotiated vendor agreements, achieving a 12% reduction in operational costs
  • Designed and executed a customer engagement program, resulting in a 30% increase in retention metrics

Education

Digital Intelligence -

Havard Business School
01.2025

Data Storytelling with Power BI -

Coursera
12.2024

Salesforce 6,500 points -

Trailhead
12.2024

Certified Business Analysis -

Reed
United Kingdom
03.2023

Executive Masters in Business Administration -

Africa University
06.2014

Bachelor of Business Studies Honours Degree -

University of Zimbabwe
08.2008

Skills

  • Asset Protection
  • Risk Management
  • Data Analysis
  • Business Process Improvement
  • Customer Relationship Management
  • Regulatory Compliance
  • Stakeholder Engagement
  • Financial Analysis
  • Team Leadership
  • Market Research

Personal Information

Work Permit: Fully authorised to work in USA

Timeline

Asset Protection Operations Team Associate

Walmart
10.2024 - Current

Senior Business Analyst

Growthties Consulting
09.2019 - 08.2024

Business Analyst

MyTech Innovations
01.2013 - 08.2019

Head Research and Business Development

Zimpapers
07.2006 - 12.2012

Digital Intelligence -

Havard Business School

Data Storytelling with Power BI -

Coursera

Salesforce 6,500 points -

Trailhead

Certified Business Analysis -

Reed

Executive Masters in Business Administration -

Africa University

Bachelor of Business Studies Honours Degree -

University of Zimbabwe

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Ernest Mapani