Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERNEST Richard

Miami,Florida

Summary

Dynamic Certified Training Manager with a proven track record at Orkin Pest Control, enhancing program quality through effective coaching and resource management. Excelled in pastoral care and customer service, demonstrating exceptional multitasking abilities and attention to detail. Achieved significant improvements in training delivery and leadership development, embodying adaptability and human resources expertise. Church Ministry motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Certified Training Manager

Orkin Pest Control
02.2015 - Current


  • Encouraged open communication between trainers and trainees, promoting valuable feedback exchanges that enhanced program quality continually.
  • Coached team members individually to enhance their skills and achieve professional growth.
  • Improved overall company performance by effectively managing the training budget and resources.
  • Mentored junior training staff members enhancing their instructional skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences.

Church Minister

Body Of Christ Assembly
05.2007 - Current
  • Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Helped to create welcoming environment for visitors and encouraged congregation to offer support.
  • Led programs such as worship, study, fellowship, and service opportunities.
  • Collaborated with church leadership to develop strategic plans for ministry growth and expansion.

Customer Service Representative

Jinny Beauty Supply
02.2010 - 02.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Enterprise Rent-A-Car
03.2008 - 01.2010
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Cashier

Valero Gas Station
11.2007 - 01.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Academic Director

ADAF INFO AND ADAF TECH
07.2005 - 04.2007
  • Secured grant funding to support research initiatives, enhancing the institution''s reputation for cutting-edge scholarship.
  • Collaborated with other departments on campus-wide initiatives to promote interdisciplinary learning experiences for students.
  • Increased enrollment numbers by creating targeted marketing materials highlighting program strengths and successes.
  • Fostered a culture of continuous improvement by regularly soliciting feedback from students, faculty members, and other stakeholders.

Journalist, Reporter

Radio Kadans FM
02.2001 - 04.2007
  • Wrote, for the Radio
  • Developed strong relationships with sources, leading to exclusive interviews and scoops.
  • Cultivated strong relationships with sources and other contacts to support leads and story development.
  • Researched and gathered information to develop accurate and credible stories.
  • Developed story ideas and conducted interviews with industry experts and celebrities.
  • Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.

Journalism Teacher

ADAF INFO & ADAF TECH
05.2005 - 03.2007
  • Developed and implemented a comprehensive curriculum, covering essential journalism topics such as ethics, reporting techniques, and news writing styles.
  • Assessed student progress through regular evaluations, ensuring continuous improvement in journalistic abilities.
  • Utilized diverse teaching methods to accommodate various learning styles within the classroom, ensuring all students had equal opportunities for success.
  • Collaborated with colleagues to design interdisciplinary projects that connected journalism with other subjects, fostering a well-rounded education for students.
  • Promoted critical thinking skills by challenging students to analyze current events and evaluate sources for credibility and bias.
  • Adapted lesson plans according to individual student needs, providing additional support where necessary while still maintaining high expectations for all learners.

Math and Science Tutor

College Nosirel Lherisson
09.1993 - 06.2004
  • Utilized various teaching methods, including visual aids, interactive games, and real-world examples to engage students and enhance learning experiences.
  • Consistently monitored student progress, adjusting teaching strategies as needed to ensure optimal learning outcomes.
  • Increased student comprehension of difficult topics by breaking down complex concepts into manageable steps.
  • Assisted students in developing effective study habits and organization skills, setting them up for long-term success in their academic pursuits.

Science and Mathematics Teacher

College Nelson Mandela
09.1993 - 06.1998
  • Developed interdisciplinary lesson plans to connect science and math topics with other subjects, increasing overall comprehension.
  • Continuously updated personal knowledge of subject matter through professional development opportunities, ensuring effective teaching practices.
  • Utilized various assessment tools to monitor student progress, adjusting instructional methods accordingly for optimal learning outcomes.
  • Organized extracurricular activities such as science fairs and math competitions, enhancing student engagement beyond the classroom setting.

Sciences Teacher

Institution Des Philosophes Reunis
09.1992 - 06.1996
  • Planned, prepared, and taught lesson plans, giving students individual support.
  • Delivered interactive lessons to help students comprehend complex concepts.
  • Participated in professional development workshops to stay updated on current research findings and best practices in science education.
  • Incorporated project-based learning into the curriculum, challenging students to apply scientific principles in real-world situations while developing teamwork skills.

Education

Bachelor of Divinity - Theology Program

Christian Leaders Institute
Spring Lake, MI
08.2024

Diploma - Commissioned Pastoral Diploma

Christian Leaders Institute
Spring Lake, MI
07.2024

Associate of Arts -

Gospel Assembly Seminary And Bible Seminary
Des Moines, IA
06.2024

Certified Pest Management - Entomology

Purdue University
Tippecanoe, IN
07.2021

Associate of Arts -

ADAF INFO , ADAF TECH
Delmas Haiti
07.1999

High School Diploma -

Lycee Jean Jacques Dessalines
Port-au-Prince , Haiti
06.1992

Skills

  • Adaptive Learning
  • Process evaluations
  • Attention to Detail
  • Multitasking Abilities
  • Multimedia Tools
  • Training delivery
  • Coaching and Mentoring
  • Leadership training
  • Human Resources

Certification


Commissioned Pastoral Diploma

Diploma of Divinity

Diploma of Ministry

Christian Ministry Diploma

Licensed Funeral Officiant

Visitation

Pastoral Care

Preaching

Licensed Christian Wedding Officiant

Licensed Ministry Officiant


AWARDS

Bible Study Leader Awards

Youth Ministry Award

Youth Ministry Award

Bible Interpretation Award

Prayer Ministry Award

College Readiness Award

Spiritual Fitness Ministry Award

Pastoral Care Award

Bible Study Leader Award

Basic Christian Ministry Award

Christian Basics Award

Christian Leaders Connection

Christian Ministry Award


NOTARY PUBLIC

CLERGY

Timeline

Certified Training Manager

Orkin Pest Control
02.2015 - Current

Customer Service Representative

Jinny Beauty Supply
02.2010 - 02.2015

Customer Service Representative

Enterprise Rent-A-Car
03.2008 - 01.2010

Cashier

Valero Gas Station
11.2007 - 01.2008

Church Minister

Body Of Christ Assembly
05.2007 - Current

Academic Director

ADAF INFO AND ADAF TECH
07.2005 - 04.2007

Journalism Teacher

ADAF INFO & ADAF TECH
05.2005 - 03.2007

Journalist, Reporter

Radio Kadans FM
02.2001 - 04.2007

Math and Science Tutor

College Nosirel Lherisson
09.1993 - 06.2004

Science and Mathematics Teacher

College Nelson Mandela
09.1993 - 06.1998

Sciences Teacher

Institution Des Philosophes Reunis
09.1992 - 06.1996

Bachelor of Divinity - Theology Program

Christian Leaders Institute

Diploma - Commissioned Pastoral Diploma

Christian Leaders Institute

Associate of Arts -

Gospel Assembly Seminary And Bible Seminary

Certified Pest Management - Entomology

Purdue University

Associate of Arts -

ADAF INFO , ADAF TECH

High School Diploma -

Lycee Jean Jacques Dessalines

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