Ernestie Joseph
Green Cove Springs,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Server
Mister Thompson
04.2020 - 01.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Institution Nouvelle Source
Clercine,HaitiSkills
- Quality Control
- Adaptable and Flexible
- Food and Beverage Upselling
- Reliable and Responsible
- Memory retention
- Cash Handling
- Cleanliness standards
- Menu Memorization
- Relationship Management
- Team Leadership
- Supply Restocking
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Server
Mister Thompson
04.2020 - 01.2024
High School Diploma -
Institution Nouvelle Source
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