Summary
Overview
Work History
Education
Skills
Timeline
Manager

Ernestine Wright

Appomattox,VA

Summary

Driven by a results-focused approach, I leveraged team leadership and complex problem-solving skills at Blended Soul to enhance customer satisfaction and achieve departmental goals. My background includes streamlining operations at Wood Group and Walmart, demonstrating exceptional time management and communication abilities, leading to significant performance improvements.

Overview

12
12
years of professional experience

Work History

Manager

Blended Soul
04.2020 - 10.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Expeditor

Wood Group
03.2017 - 03.2020
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Addressed supply problems and developed creative solutions to prevent delays.

Deli Clerk

Walmart
03.2012 - 08.2016
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Gas Attendant

Shell Gas Station
04.2012 - 11.2014
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Facilitated sales of services and goods.

Education

Appomattox high school
Appomattox, VA
06.2011

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Manager

Blended Soul
04.2020 - 10.2023

Expeditor

Wood Group
03.2017 - 03.2020

Gas Attendant

Shell Gas Station
04.2012 - 11.2014

Deli Clerk

Walmart
03.2012 - 08.2016

Appomattox high school

Similar Profiles

CREATE PROFILE
Ernestine Wright