Ernesto Garcia-Martinez - Body Shop Manager

Summary

Experienced Body Shop Manager specializing in automotive repair and customer relations. Known for strong estimating skills and a focus on safety management, delivering high-quality repairs and ensuring customer loyalty.

Overview

13

years of professional experience

Work History

Body Shop Manager

Polos Body Shop

Katy, TX

08.2012 - 01.2026

Oversaw daily operations, ensuring high-quality vehicle repairs and customer satisfaction.
Utilized management software for scheduling, tracking repairs, and maintaining accurate inventory records.
Supervised and managed shop operations and tasks.
Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
Examined damaged vehicles to determine degree of structural and mechanical damage.
Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
Stocked shop with equipment, parts and other resources to promote timely service.
Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for the body shop.
Implemented process improvements that reduced turnaround times and increased productivity.
Developed and maintained relationships with vendors for parts procurement and service agreements.
Automotive paint performed to high standard
body work and frame damage repair
14 years experience in automotive collision

Education

High School Diploma -

Raines High School

Katy, TX

Skills

Automotive repair
Business relationships
Safety management
Automotive paint

Frame damage repair
Automotive body restoration
Estimating with insurance companies and customers
Managing repair time

Languages

English

Native or Bilingual

Spanish