Sierra Pittmon
Cedar Park
Summary
Dynamic customer service professional with extensive call center experience at Progressive, recognized for enhancing customer satisfaction through active listening and relationship building. Proven ability to manage high call volumes while maintaining a professional demeanor. Skilled in CRM software and complaint handling, consistently fostering loyalty and repeat business.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
CSR
Progressive
11.2019 - 03.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Medication Aide
Pavilion At Great Hills
06.2016 - 11.2019
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assistant Store Manager
Waffel House
05.2011 - 05.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Education
GED -
Mccallum High School
Austin, TX01-2008
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Active listening
- Relationship building
- Professional telephone demeanor
Timeline
CSR
Progressive
11.2019 - 03.2025
Medication Aide
Pavilion At Great Hills
06.2016 - 11.2019
Assistant Store Manager
Waffel House
05.2011 - 05.2016
GED -
Mccallum High School
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