Ernie Tilley
Charlotte,NC
Summary
Dynamic Vice President with extensive experience at Wells Fargo, excelling in network solutions and relationship management. Achieved a 40% reduction in network downtime through innovative design and strategic leadership. Proven track record in IT sales development and project management, driving significant improvements in team performance and client satisfaction.
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Vice President, Lead Network Engineer
Wells Fargo
Charlotte, North Carolina
08.2012 - Current
- Direct the design, implementation, and enhancement of enterprise wireless networks across corporate facilities, ensuring high availability and peak performance.
- Diagnose complex Wi-Fi issues through comprehensive root cause analysis, achieving 40% reduction in network downtime.
- Develop and uphold comprehensive wireless design documentation and standards to enhance network scalability and compliance.
- Deliver technical leadership and mentorship to junior engineers, elevating overall team performance.
Vice President, Senior Network Engineer
CITIGROUP
Silver Spring, Maryland
01.2005 - 08.2012
- Spearhead Cisco Systems Unified Wireless Network Solution product management, creating global network solutions.
- Developing configuration guides, systems processes, procedures, and test plans.
- Serve as subject matter expert for wireless, Cisco routers, and switches.
- Analyze security implications and risks in each of the wireless solutions, collaborating with global security engineers.
- Engineer LAN/WAN networks and WiFi technology solutions.
- Designed and implemented the first Citi global wireless Guest network and the first ever (BYOD) Bring Your Own Device network.
- Developed, designed and put into operation wireless solutions which are also the world’s first branches with cutting-edge technology to reengineer banking processes in innovative Smart Banking Branches.
- Promoted from Assistant Vice President to Vice President in 2 years for networking success.
- Fortune 500 diversified global financial services holding company.
Senior Network Engineer
AUTOMATED BUSINESS SYSTEMS AND SERVICE
Upper Marlboro, Maryland
01.2002 - 01.2005
- Orchestrated Prince George’s County IT development under 3-year subcontract, leading team of 3.
- Transitioned infrastructure from legacy Cisco to network supporting voice, data video, and wireless.
- Managed network via HP Network Node Manager 7.0 and CiscoWorks for enterprise network infrastructure including Cisco IDP/IPS, Cisco Security Agents, VPNs, and PIX firewalls.
- Developed long-term network evolution plans, originating new networking and security solutions.
- Established 400+ Cisco switch and router network for 4000-user Prince George’s County staff.
- Saved client almost 15%, negotiating $450,000 in reductions via trading in legacy equipment.
- Streamlined operations, standardizing networking systems to reduce operational expenses.
- Boosted client satisfaction, instituting proactive HP Network Node Manager/TelAlert system.
- Cut network downtime, analyzing CiscoWorks Network Management pending failure reports.
- Full-service IT solutions provider delivering technology-based business solutions.
Sales Engineer
FORE SYSTEMS (MARCONI)
Atlanta, Georgia
01.1997 - 01.2002
- Jumpstarted growth across competitive local exchange carrier (CLEC), healthcare, and education markets as leading Sales Engineer and Account Manager.
- Created strategic business cases, pricing strategies, and network architecture solutions, negotiating agreements with key clients.
- Served as network architect for Dalton Utilities voice, video, and data CLEC business unit, introducing IP/MPLS core and edge routing and switching, ATM, Optical DWDM, and Sonet solutions.
- Consistently surpassed sales targets, delivering 200%-to-300% of quota for 5 consecutive years.
- Positioned FORE Systems/Marconi versus perceived industry leader Cisco, winning every head-to-head competition for business by illustrating cost and performance value proposition.
- Quickly boosted revenue, closing new contracts up to $3 million within several weeks.
- Instrumental to CLEC growth, serving as Lead Account Manager for southeast CLEC sales.
- Fostered excellent relationships with key clients including BellSouth and Scientific Atlanta.
- Lifted customer service, providing customized business solutions and driving client loyalty.
- Elevated staff capabilities, training and coaching new Sales Engineers and Account Managers.
- Won Super Achiever’s Club Award for extraordinary sales contributions, surpassing targets.
- Leading internet switching provider purchased by Ericcson.
Education
Bachelor of Science - Management Information Systems
University of Baltimore
Baltimore, MarylandSkills
- Relationship management
- IT sales development
- Customer service
- Network solutions
- Value proposition
- Networking hardware
- Cisco technologies
- Process improvement
- Business development
- Project management
- Strategic sales
- Account management
Certification
• Certified Wireless Network Expert (CWNE 537)
• Cisco Certified Network Professional – Enterprise (CCNP)
• Certified Information Systems Security Professional (CISSP)
• Aruba Certified Mobility Professional (ACMP)
• Fortinet Certified Professional – Network Security (FCP)
• Certified Wireless IoT Solutions Administrator (CWISA)
• Certified Wireless Analysis Professional (CWAP)
• Certified Wireless Design Professional (CWDP)
• Certified Wireless Security Professional (CWSP)
• Certified Wireless Network Administrator (CWNA)
• Arista Cloud Engineer: Level 3 (ACE: L3)
• Fortinet FortiGate 7.2 Administrator
• Fortinet Secure Wireless LAN 6.4 Administrator
• Microsoft Certified: Azure AI Fundamentals
• Microsoft Certified: Azure Data Fundamentals
• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Professional – Enterprise (CCNP)
• Certified Information Systems Security Professional (CISSP)
• Aruba Certified Mobility Professional (ACMP)
• Fortinet Certified Professional – Network Security (FCP)
• Certified Wireless IoT Solutions Administrator (CWISA)
• Certified Wireless Analysis Professional (CWAP)
• Certified Wireless Design Professional (CWDP)
• Certified Wireless Security Professional (CWSP)
• Certified Wireless Network Administrator (CWNA)
• Arista Cloud Engineer: Level 3 (ACE: L3)
• Fortinet FortiGate 7.2 Administrator
• Fortinet Secure Wireless LAN 6.4 Administrator
• Microsoft Certified: Azure AI Fundamentals
• Microsoft Certified: Azure Data Fundamentals
• Microsoft Certified: Azure Fundamentals
Timeline
Vice President, Lead Network Engineer
Wells Fargo
08.2012 - Current
Vice President, Senior Network Engineer
CITIGROUP
01.2005 - 08.2012
Senior Network Engineer
AUTOMATED BUSINESS SYSTEMS AND SERVICE
01.2002 - 01.2005
Sales Engineer
FORE SYSTEMS (MARCONI)
01.1997 - 01.2002
Bachelor of Science - Management Information Systems
University of Baltimore
Professional Development
- Controlling the Complex Sales, Complex Sales, Inc.
- Advanced Presentation Skills, Power Presentations
- Network Fundamentals, Phase I & II, Telcordia
- TCP/IP Network Analysis and Troubleshooting and Switched Ethernet Network, Network General
- Implementing CiscoWorks for LAN/WAN Enterprise Management
- Implementing Cisco QOS
- Enterprise Networks Over Service Provider MPLS
- Advanced Services’ Cisco Unified Wireless Network for Data and Voice