Eroisa Ortiz
Fort Myers
Summary
Detail-oriented Administrative Manager with over 9 years of experience in construction project management. Skilled in scheduling, resource allocation, and fostering client relationships to drive project success and business growth.
Overview
25
25
years of professional experience
Work History
Administrative Manager
GR MASONRY LLC
Fort Myers
03.2017 - Current
- Managed multiple construction projects from planning to completion phases.
- Coordinated subcontractor activities to ensure on-time project execution.
- Supervised on-site activities, maintaining safety and compliance standards.
- Developed project schedules and allocated resources effectively.
- Reviewed contracts and specifications to meet client requirements.
- Implemented cost control measures to optimize project budgets.
- Maintained detailed records of job completion, tracking time, materials, and expenses for accuracy.
- Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
- Resolved any issues that arose during the course of a project in a timely manner.
- Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
- Fostered client relationships to enhance satisfaction and secure future business opportunities.
- Negotiated with suppliers and vendors to procure materials and equipment at cost-effective rates.
Administrative Clerk
Cypress Lake Dental Associates
Fort Myers
01.2001 - 04.2014
- Scheduled appointments using dental practice management software effectively.
- Managed patient records and ensured confidentiality compliance consistently.
- Facilitated insurance verification and ensured accurate processing of claims.
- Handled patient inquiries and resolved issues promptly with professionalism.
- Assisted dental staff with patient flow and prepared treatment rooms efficiently.
- Maintained inventory of office supplies and ordered materials as needed regularly.
- Communicated with patients about treatment plans and follow-up appointments clearly.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Oversaw front desk operations, optimizing scheduling and payment collection processes.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained comprehensive records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Organized and prepared documents necessary for processing insurance claims.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Monitored supply levels within the office and ordered new materials.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- I also have my dental assistant certificate
Education
Riverdale High School
Fort Myers Florida 05-2000
Skills
- Business administration
- Scheduling
- Organization and multitasking
- Problem solving
- Effective communication
- Relationship building
Languages
Spanish
Professional
Timeline
Administrative Manager
GR MASONRY LLC
03.2017 - Current
Administrative Clerk
Cypress Lake Dental Associates
01.2001 - 04.2014
Riverdale High School