Christian Ratliff
RIVERDALE,GEORGIA
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
03.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Supervisor
Walmart
05.2020 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Transportation Dispatcher
Jiffti Transportation LLC
02.2017 - 05.2020
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
Education
Associate of Applied Science - Automotive Mechanics
Georgia Piedmont Technical College
Clarkston, GA05.2018
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Conflict resolution techniques
- Weather Conditions Awareness
- Employee Management
- Logistics Coordination Proficiency
- Load Planning Expertise
- Training and mentoring
- Goal-Oriented
- Inventory Control
Certification
- Insurance Agent License - 2023
- Mechanic Certification- 2018
Timeline
Insurance Agent
State Farm
03.2022 - Current
Supervisor
Walmart
05.2020 - 03.2022
Transportation Dispatcher
Jiffti Transportation LLC
02.2017 - 05.2020
Associate of Applied Science - Automotive Mechanics
Georgia Piedmont Technical College
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