Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eliza Alijeska

New York

Summary

Driven to exceed sales goals, I leveraged customer service and business development skills at Kate Spade, leading to significant sales leads generation. As a mediator at NGO NRC Kumanovo, I enhanced educational cooperation, showcasing my strategic planning and complex problem-solving abilities. Expert in negotiation and time management, I thrive in fast-paced environments, achieving notable results.

Overview

6
6
years of professional experience

Work History

Sales Associate

Kate Spade
01.2019 - 08.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Tommy Hilfiger
01.2018 - 12.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed returns, exchanges and refunds in accordance with store policy.

Mediator

NGO NRC Kumanovo
01.2015 - 12.2016
  • Increased the number of children enrolled in primary education through improved cooperation with the institutions of all levels.
  • Monitoring progress and preparing periodical reports for senior management.
  • Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
  • Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
  • Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.

Education

Bachelor of Arts - Public Policy And Diplomacy

Goce Delcev University
Stip, North Macedonia
12.2012

Skills

  • Customer Needs Assessment
  • Business Development
  • Customer Service
  • Strategic Planning
  • Complex Problem-Solving
  • Time Management
  • Building rapport
  • Negotiation Tactics

Languages

Macedonian
Native or Bilingual
English
Full Professional
Turkish
Professional Working

Timeline

Sales Associate

Kate Spade
01.2019 - 08.2020

Sales Associate

Tommy Hilfiger
01.2018 - 12.2019

Mediator

NGO NRC Kumanovo
01.2015 - 12.2016

Bachelor of Arts - Public Policy And Diplomacy

Goce Delcev University

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Eliza Alijeska