Ersida Laci
Bronx,USA
Summary
Motivated Statistics and Information Management student with knowledge of SQL, Python, R and SAS. Experienced in customer service and university administration with strong communication and problem-solving skills. Interested in data analysis and learning new technologies. Cashier with strong customer support and order management skills, ensuring accurate and efficient transaction processing. Experienced in data management, statistical analysis and coordinating administrative procedures to optimize operational workflows. Committed to enhancing service quality and contributing to organization success through adaptability and affective communication.
Overview
5
5
years of professional experience
Work History
Cashier
It Italian Trattoria
NY, New York
10.2024 - Current
- Taking customer orders using POS system, ensuring accuracy and efficiency. Assisting customers with special requests, menu inquiries and payment processing. Managing cash and electronic transactions. Maintaining a clean and organized area to ensure smooth service.
Student Collaboration – Head Tutor
Milan-Bicocca University
LOM, Milano
09.2023 - 07.2024
- Organized the schedules of other tutors to ensure smooth operation of lab activities. Managed communication, responding to emails and inquiries from tutors.
Internship – Data Management and Analysis
Milan-Bicocca University
LOM, Milano
07.2023 - 04.2024
- Developed operation skills in managing and processing large datasets to interpret student enrollment and career trends. Gained expertise in data access, analysis and the preparation of statistical reports using SAS statistical software. Contributed to the management of diverse data source, supporting procedural management of student career data and education offerings. Ensured information transmission to the Ministry and other institutional entities through databases such the National Student Registry and AlmaLaurea. Assisted in coordinating administrative procedures for curricular internships and state exams as well as organizing computerized admission test activities for CISIA. Analysis of CISIA Computerized Admission Test Data: Participated in analyses of CISIA tests used for university admissions including comparisons between national average scores and those of enrolled students as well as correlations between test scores and demographic factor such as age, gender and academic performance. Waitress
Universal Civil Service – Internship Office
Milan-Bicocca University
LOM, Milano
05.2022 - 04.2023
- Supported students in activating internships with or without academic credits. Gained experience using Esse3, a platform for managing university administrative operations. Managed the entire internship process on Esse3 including company accreditation, assigning a tutor to the student, internship activation and handling any interruptions or suspensions until the internship's completion. Responded to emails from students, faculty, professors an companies providing information and specific requirement about internships. Coordinated online meetings between students and supervisors through the virtual help desk.
Student Collaboration – IT Lab Assistant
Milan-Bicocca University
LOM, Milano
03.2022 - 09.2022
- Prepared lab equipment, including turning on computers and the projector and providing microphones for professors. Managed exam session by setting the lab to exam mode and supporting students with access and login credentials. Provided ongoing assistance to students and professors during classes and exams. Supervised the printer during lab opening hours.
Student Collaboration – University Library
Milan-Bicocca University
LOM, Milano
10.2021 - 01.2022
- Assisted with the organisation and operation of the Science Library. Responsible for re-shelving and organizing books and journals, labeling and stamping volumes, retrieving materials from storage and handling mail collection and distribution. Collaborated with library staff in overseeing reading rooms, welcoming users and providing orientation on library services. Prepared materials for binding, inspected periodicals and volumes on shelves and performed archival and maintenance tasks. Assisted users with catalog searches, locating materials and using digital resources. Supported staff in lending services, interlibrary loans and document delivery.
Education
Bachelor of Science - Statistics and data management
University of Milan - Bicocca
MilanoSkills
- Problem Resolution, Communications, Teamwork, Organizational Skills, Customer Support, Data Analytics, Statistics, Statistical Software, Data Management, Guest Engagement, Food Running, Professional Appearance, Order Management, Warm and friendly, Adaptability Albanian, Italian, English
Languages
English
Full Professional
Spanish
Elementary
Albanian
Native or Bilingual
Italian
Native or Bilingual
Timeline
Cashier
It Italian Trattoria
10.2024 - Current
Student Collaboration – Head Tutor
Milan-Bicocca University
09.2023 - 07.2024
Internship – Data Management and Analysis
Milan-Bicocca University
07.2023 - 04.2024
Universal Civil Service – Internship Office
Milan-Bicocca University
05.2022 - 04.2023
Student Collaboration – IT Lab Assistant
Milan-Bicocca University
03.2022 - 09.2022
Student Collaboration – University Library
Milan-Bicocca University
10.2021 - 01.2022
Bachelor of Science - Statistics and data management
University of Milan - Bicocca