Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ersie Hollis

BIRMINGHAM,AL

Summary

Dynamic and results-driven professional with extensive experience in customer service at Grandview Medical Center. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for strong work ethic and team collaboration, consistently achieving operational efficiency and fostering positive customer relations. Committed to delivering excellence in every interaction.

Overview

2027
2027
years of professional experience

Work History

Cashier

Grandview Medical Center
  • Processed patient transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive experience during visits.
  • Maintained cleanliness and organization of cashier area to enhance workflow efficiency.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Handled cash management tasks including balancing till at the end of shifts.
  • Adapted quickly to new software updates for transaction processing and reporting.
  • Supported training of new cashiers on operational procedures and customer service standards.
  • Resolved customer issues effectively, promoting satisfaction and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Deli

Walmart
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Hood Tech

Express Oil Change
02.2021 - Current
  • Conducted thorough inspections of vehicles to identify maintenance and repair needs.
  • Performed oil changes and fluid replacements efficiently and safely.
  • Assisted customers with service recommendations based on vehicle diagnostics.
  • Maintained cleanliness and organization of work area to ensure safety compliance.
  • Collaborated with team members to streamline service processes and reduce wait times.
  • Educated customers on vehicle care best practices to enhance service experience.
  • Utilized diagnostic tools for accurate assessment of vehicle issues and solutions.
  • Trained new technicians on standard operating procedures and safety protocols.
  • Performed preventative maintenance on vehicles, resulting in reduced long-term costs for clients and improved vehicle reliability.
  • Assisted management in inventory control efforts, tracking parts usage and promptly reporting shortages or discrepancies as necessary.

Cashier

Panera Bread
  • Conducted thorough inspections of vehicles to identify maintenance and repair needs.
  • Performed oil changes and fluid replacements efficiently and safely.
  • Assisted customers with service recommendations based on vehicle diagnostics.
  • Maintained cleanliness and organization of work area to ensure safety compliance.
  • Collaborated with team members to streamline service processes and reduce wait times.
  • Educated customers on vehicle care best practices to enhance service experience.
  • Utilized diagnostic tools for accurate assessment of vehicle issues and solutions.
  • Trained new technicians on standard operating procedures and safety protocols.
  • Performed preventative maintenance on vehicles, resulting in reduced long-term costs for clients and improved vehicle reliability.
  • Assisted management in inventory control efforts, tracking parts usage and promptly reporting shortages or discrepancies as necessary.

Shift Leader

Mcdonalds
11.2010 - 03.2013

Customer service , cleaningness,greeted properly and making sure my customer were satisfied

Education

High School Diploma -

Jackson Olin
Birmingham, AL
05-2011

Skills

Customer service

Customer assistance

Work ethic and integrity

Patience and empathy

Cash handling

Time management skills

Cleaning and sanitizing

Team collaboration

Customer service excellence

Money handling

Cash handling and management

Customer relations

Order taking

Professionalism and courtesy

Payment processing

Refunds and exchanges

Timeline

Hood Tech

Express Oil Change
02.2021 - Current

Shift Leader

Mcdonalds
11.2010 - 03.2013

Cashier

Grandview Medical Center

Deli

Walmart

Cashier

Panera Bread

High School Diploma -

Jackson Olin
Ersie Hollis