Erskine Payton
Huntingdon Valley,PA
Summary
Resourceful and dedicated IT professional known for high productivity and efficiency in task completion. Consistently meets company goals through organized practices. Skilled in working under pressure and adapting to best enhance the organizational brand. Excels in critical thinking, problem-solving, and communication for successful project outcomes and seamless team collaboration.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Information Technology Partners
Burbank, CA
11.2020 - Current
- Network Operations Center tech responsible for monitoring partner network operations, servicing servers, network, and telecommunication equipment in the data center.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored employee productivity and optimized procedures to reduce costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Coordinated daily operations activities and assigned tasks to staff members.
IT Specialist
Information Technology Partners
Battle Creek, MI
10.2014 - 11.2020
- Onsite Tier II support for WK Kellogg Foundation in Battle Creek, MI.
- Serve as the IT point of contact for client accounts valued at $500,000 to $2.5 million, which includes troubleshooting Tier 1 technical issues, deploying technology solutions, and executing large-scale installation and network projects across customer sites.
- A part of a team of five techs responsible for transitioning 200 employees to full-time remote during the COVID pandemic.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Worked with the software development team on reported errors and bugs in the newly released software and assisted in the deployment of release fixes.
- Researched product and issue resolution tactics to address customer concerns.
- Analyze security policies and procedures for client businesses, and propose solutions to mitigate risks, improve user authentication, and enhance security.
Tier II Support
Insight Global
Vienna, VA
02.2012 - 11.2012
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Contractor on a team of techs migrating over 12,000 users worldwide migrating from Window XP to Windows 7
- Tier II desk side support local Navy Federal Credit Union in Vienna, Virginia
- Supported client desktop issues such as email setup and network account configuration, printer installation on LAN and new desktop and laptop configuration and setup
- Utilized System Center Configuration Manager (SCCM) to install and redistribute advertisement packages to client computers
- Assisted in troubleshooting compatibility issues of legacy NFCU applications due to Windows 7 migration
Education
Master of Science - Information Technology Auditing and Cybersecurity
Temple University
Philadelphia, PA08.2024
Bachelor of Science - University Studies
Western Michigan University
Kalamazoo, MI06.2023
Associate of Arts - Liberal Arts and General Studies
Kellogg Community College
Battle Creek, MI06.2018
Skills
- Project lifecycles
- Project restructuring
- Personnel resource allocation
- Logistics expertise
- Technical documents comprehension
- Data recovery
- Desktop support
- Software diagnosis
- Staff education and training
- Customer service expert
- Application support
- Analytical and Critical Thinking
- MS Office
Timeline
Operations Coordinator
Information Technology Partners
11.2020 - Current
IT Specialist
Information Technology Partners
10.2014 - 11.2020
Tier II Support
Insight Global
02.2012 - 11.2012
Master of Science - Information Technology Auditing and Cybersecurity
Temple University
Bachelor of Science - University Studies
Western Michigan University
Associate of Arts - Liberal Arts and General Studies
Kellogg Community College
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