Erthea scales
Bristol,TN
Summary
Driven and dynamic professional with proven expertise in hair styling techniques and exceptional relationship building, honed at Exalt and Turtleson. Excelled in enhancing client satisfaction and boosting sales through personalized service and strategic appointment scheduling. Demonstrated ability to manage high-volume client traffic, achieving significant client retention and sales targets.
Overview
4
4
years of professional experience
Work History
Hairstylist
Exalt
09.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Retail Sales Associate
Turtleson
06.2020 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
Education
High School Diploma -
Tennessee High School
Bristol, TN05.2003
Skills
Quick Learner
Client consultation
Appointment Scheduling
Hair styling techniques
Relationship building and management
Highly motivated self-starter
Social skills
Relationship Building
Data Entry
Appointment Coordination
Timeline
Hairstylist
Exalt
09.2024 - Current
Retail Sales Associate
Turtleson
06.2020 - 09.2024
High School Diploma -
Tennessee High School
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