Erubiel Rico Corrales

• Trained new team members on customer service expectations, POS usage, and workflow processes to support team productivity

• Communicated clearly with team members and shift supervisors to coordinate responsibilities and ensure efficient task completion

• Adapted to changing priorities, including rush periods and staffing adjustments, while maintaining performance and service standards

• Delivered high-quality customer service by managing a steady flow of customer interactions, ensuring accurate order fulfillment and a positive experience during peak and non-peak hours

• Processed cash, credit, and mobile payments using POS systems with a strong focus on accuracy, balancing transactions and minimizing errors

• Coordinated order flow between register and bar stations to maintain efficiency and reduce customer wait times during high-volume periods

• Monitored inventory levels and assisted with restocking supplies, helping prevent shortages and maintain operational readiness

• Addressed customer concerns and service issues in a professional manner, working toward timely and effective resolutions

• Assisted customers with credit card account inquiries, including feature upgrades and service requests, ensuring accurate and timely support

• Reviewed and updated account information in internal systems while maintaining a high level of accuracy and attention to detail

• Documented customer interactions, account changes, and issue resolutions in compliance with company procedures • Collaborated with internal departments to escalate complex account issues and ensure proper follow up and resolution

• Maintained strict confidentiality when handling sensitive financial and personal customer information

• Followed company policies, procedures, and compliance guidelines during all customer interactions and account updates

• Provided clear and professional communication to explain account details, processes, and next steps to customers

• Identified discrepancies or account issues and reported findings to management for further investigation

• Managed multiple customer requests simultaneously while maintaining organization, accuracy, and efficiency

• Built and maintained positive customer relationships by delivering consistent, reliable, and solution-focused support

• Completed structured coursework focused on professional development, technical fundamentals, and workplace readiness

• Participated in collaborative group projects, contributing to team tasks and meeting deadlines in a team-based environment

• Developed strong time management skills by balancing coursework, assignments, and program expectations • Communicated ideas clearly through presentations, written assignments, and group collaboration

• Gained exposure to corporate workplace standards, including professional communication, accountability, and organizational skills