Erwin Martinez
League City,TX
Summary
Dynamic leader with a proven track record at DeMontrond RV, enhancing operational efficiency and customer satisfaction through expert inventory management and staff training. Excelled in problem-solving and decision-making, significantly improving workflow and service quality. Skilled in customer relations and forklift operation, lp certification from the Texas Rail road commission. Hard working consistently exceeding employer expectations without compromising on results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Manager
DeMontrond RV
Texas City, TX
09.2018 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Ordered parts for customers, repair shops and sales department for use in new and used units.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Service Manager
DeMontrond RV
Texas City, TX
01.2017 - 09.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Parts Specialist
DeMontrond Automotive Group
Texas City, TX
03.2015 - 01.2017
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
Sales Associate
Bear Claw Knife and Shear
Galveston, TX
11.2014 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Escalante High School
Tierra Amarilla, NMSkills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Forklift Operation
- Customer Relations
- Staff Training
- Purchasing oversight
- POS systems operations
- Problem-Solving
- Hardworking and Reliable
- Decision-Making
- Project Estimation
Certification
LP Certification Texas Railroad Commission
Forklift Certificate
Languages
Spanish
Full Professional
Timeline
Parts Manager
DeMontrond RV
09.2018 - Current
Service Manager
DeMontrond RV
01.2017 - 09.2018
Parts Specialist
DeMontrond Automotive Group
03.2015 - 01.2017
Sales Associate
Bear Claw Knife and Shear
11.2014 - 01.2017
High School Diploma -
Escalante High School