Erwin Norwood
Tampa,FL
Summary
Results-driven and adaptable professional, committed to integrity and delivering exceptional service. Skilled in improving operations, building trust, and managing risk through effective communication and collaboration.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Auto Collections Specialist II
JP Morgan Chase
Tampa, FL
09.2012 - 10.2022
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines. Managed module of 200 accounts. Responsible for making 100 outbound calls per day, while taking inbound calls from customers. I maintained 100 percent average against outbound call metric.
Retirement Specialist
JP Morgan Chase Bank
Tampa, FL
09.2012 - 10.2022
- Assist customers and Bankers in completing documentation for Traditional IRA distributions and contributions accurately and efficiently.
- Assist customers and Bankers with completing documents for rollovers and transfers of Traditional IRA funds accurately and efficiently.
- Assist customers with completing documents for Required Minimum Distribution for Traditional Auto Collections Specialist II
- Responsible for managing a portfolio of approximately four hundred customers with auto loans that are thirty-one to fifty-nine days delinquent.
- Provide customers with updates on their account status, ensure all account information is accurate, negotiate payment arrangements, address customer concerns, and process payments to bring accounts current.
- Execute ACH payments to resolve accounts less than thirty days delinquent when vehicles are pending repossession; coordinate with the back office to halt repossession proceedings and promptly notify the repossession vendor to suspend action.
Education
Diploma -
Detroit Mumford high school
Skills
- Microsoft Word, Excel, Power point, outlook, teams
- Zoom
- Self – motivated
- Client relationship building
Timeline
Auto Collections Specialist II
JP Morgan Chase
09.2012 - 10.2022
Retirement Specialist
JP Morgan Chase Bank
09.2012 - 10.2022
Diploma -
Detroit Mumford high school