Earvin J Guanzon
Austin,TX
Summary
Sales, account management, and customer service professional with over 11 years of experience leading teams. Flexible and efficient leader, consistently meeting goals, exceeding quotas, while delivering exceptional customer experiences and earning the highest customer satisfaction scores.
Achieved outstanding results as a sales, account management, and customer service professional for more than 11 years. Led teams effectively while surpassing goals and quotas and providing exceptional customer experiences. Garnered top-ranked customer satisfaction scores.
Overview
13
13
years of professional experience
Work History
Account Executive
Long Range Solutions, LLC
Dallas, TX
07.2023 - Current
- Consistently surpassed sales targets, achieving over 100% of objectives so far this year.
- Managing full sales cycles for clients of all levels, while cultivating a healthy relationship.
- Assessing customer requirements through inquiry and providing expert recommendations.
Sales Development Specialist
Long Range Solutions, LLC
Dallas, TX
04.2023 - 07.2023
- Developed outbound sales strategies, including email campaigns, cold calling, and other lead generation tactics.
- Built relationships and earned new clients through proactive outreach and follow-up
- Collaborated with marketing team to create promotional materials for trade shows, events, and webinars.
Inbound/Outbound Sales Specialist
LegalZoom, Inc
Austin, TX
03.2017 - 02.2023
- Consistently ranked as one of the top sales performers, exceeding targets and outperforming up to 100 colleagues from 2019 to 2022.
- Achieved President’s Club recognition in 2020.
- Successfully closed client-abandoned orders through collaboration with the technology team on the piloting of Salesforce High-Velocity Sales (HVS).
Attorney Services Lead
LegalZoom, Inc
Glendale, CA
09.2015 - 03.2017
- Facilitated efficient and effective legal consultations by serving as a liaison between clients and attorneys, leading to a 30% increase in successful client acquisitions.
- Implemented innovative resolutions for issues and high-priority escalations
Customer Service and Fulfillment
LegalZoom, Inc
Glendale, CA
09.2011 - 09.2015
- Consistently surpassed monthly quotas, achieving at least 120% of target
- Consistently recognized as Employee of the Month in May, June, and July/August 2013, and July/August 2014, competing with 60 other agents.
Education
B.S - Business Administration And Management
University of Phoenix
06.2017
Skills
- Account Management
- Attention to Detail
- Verbal and Written Communication
- Needs Assessment
- Consultative Sales
- Customer Service
- Pipeline Management
- Relationship building and management
- Customer Relationship Management (CRM)
Proficiencies
- Salesforce, Genesys Phone Systems, Amazon Phone Systems, Excel
Timeline
Account Executive
Long Range Solutions, LLC
07.2023 - Current
Sales Development Specialist
Long Range Solutions, LLC
04.2023 - 07.2023
Inbound/Outbound Sales Specialist
LegalZoom, Inc
03.2017 - 02.2023
Attorney Services Lead
LegalZoom, Inc
09.2015 - 03.2017
Customer Service and Fulfillment
LegalZoom, Inc
09.2011 - 09.2015
B.S - Business Administration And Management
University of Phoenix
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