Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erwyn Fran Maala

Bakersfield

Summary

Working as a Mental Health Technician in a Jail setting with a proven track record at Recovery Solutions, skilled in de-escalation techniques and behavior observation. Effectively monitoring progress and ensuring safety. Bilingual and committed to multicultural competence, I excel in creating supportive environments for diverse populations. Prevention of suicide by monitoring patient as a 1:1 sitter and managing crisis.

Overview

6
6
years of professional experience

Work History

Mental Health Technician

Recovery Solutions
03.2022 - Current
  • Monitored patient behavior and reported changes to healthcare team.
  • Assisted in implementing treatment plans under supervision of licensed staff.
  • Provided support during group therapy sessions, enhancing patient engagement.
  • Documented patient progress and maintained accurate records for care continuity.
  • Collaborated with multidisciplinary teams to optimize patient care strategies.
  • Trained new staff on operational procedures and best practices in mental health care.
  • Facilitated crisis intervention techniques to manage acute patient situations effectively.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Utilized de-escalation techniques effectively, reducing instances of patient agitation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Sales Associate

Macys Department Store
11.2019 - 07.2021
  • Assisted customers in product selection, providing recommendations based on individual needs
  • Maintained knowledge of current promotions and product features to enhance customer experience
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed
  • Collaborated with team members to organize merchandise displays, improving store appearance
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction
  • Participated in inventory management tasks, including restocking shelves and tracking stock levels
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Science - Nursing

University of Baguio Central University
Baguio, Philippines
03-2012

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Behavior management
  • Patient safety management
  • Bilingual in [language] and [language]
  • Suicide prevention
  • Progress monitoring
  • Empathy development
  • Multicultural competence
  • Anger management

Languages

Tagalog
Native or Bilingual

Timeline

Mental Health Technician

Recovery Solutions
03.2022 - Current

Sales Associate

Macys Department Store
11.2019 - 07.2021

Bachelor of Science - Nursing

University of Baguio Central University

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Erwyn Fran Maala