Eryn Dowd
CARY,NC
Summary
Dynamic sales professional with a proven track record at Merrill Lynch, excelling in client service and relationship building. Adept at optimizing inventory management and enhancing operational efficiency. Recognized for exceptional problem-solving skills and a goal-oriented approach, driving revenue growth and fostering customer loyalty through personalized service initiatives.
Overview
6
6
years of professional experience
Work History
Sales Associate
Vapor Max
11.2025 - Current
- Optimized inventory management processes, ensuring accurate stock levels and minimizing shrinkage through effective oversight.
- Fostered relationships with key customers to enhance loyalty and drive repeat business through personalized service initiatives.
- Collaborated with management on strategic planning efforts to enhance operational efficiency and drive revenue growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
PCA
SYNERGY HomeCare
04.2025 - 12.2025
- Provided compassionate personal care to clients, enhancing quality of life through tailored support.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed individualized care plans based on client needs and preferences, fostering personalized support strategies.
- Trained and mentored new staff, improving team performance through knowledge sharing and guidance.
- Implemented feedback mechanisms to enhance service delivery, ensuring responsiveness to client needs and preferences.
Curbside Manager
Ingles
08.2023 - 04.2025
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Managed inventory levels, optimizing stock availability while minimizing waste.
Financial Services Representative
Merrill Lynch
03.2022 - 04.2024
- Delivered exceptional client service through effective communication and problem resolution.
- Assisted in processing financial transactions, ensuring compliance with regulatory standards.
- Collaborated with team members to streamline account management processes and improve efficiency.
- Provided clients with tailored financial advice based on individual needs and market trends.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Commercial Parts Professional
Advance Auto Parts
04.2020 - 07.2023
- Managed inventory levels to optimize stock availability and reduce excess.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline parts ordering processes.
- Trained new staff on product lines and company policies to enhance team efficiency.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Coordinated with suppliers to negotiate pricing and delivery schedules for parts procurement.
- Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.
- Built and maintained network of second source suppliers.
- Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
Education
High School Diploma -
Watauga High School
Boone, NC06.2003
Skills
Customer service
Timeline
Sales Associate
Vapor Max
11.2025 - Current
PCA
SYNERGY HomeCare
04.2025 - 12.2025
Curbside Manager
Ingles
08.2023 - 04.2025
Financial Services Representative
Merrill Lynch
03.2022 - 04.2024
Commercial Parts Professional
Advance Auto Parts
04.2020 - 07.2023
High School Diploma -
Watauga High School