Eryn Dowd
CARY,NC
Summary
Dynamic sales professional with a proven track record at Merrill Lynch, excelling in client service and relationship building. Adept at optimizing inventory management and enhancing operational efficiency. Recognized for exceptional problem-solving skills and a goal-oriented approach, driving revenue growth and fostering customer loyalty through personalized service initiatives.
Overview
6
6
years of professional experience
Work History
Sales Associate
Vapor Max
Cary, NC
11.2025 - Current
- Optimized inventory management processes, ensuring accurate stock levels and minimizing shrinkage through effective oversight.
- Fostered relationships with key customers to enhance loyalty and drive repeat business through personalized service initiatives.
- Collaborated with management on strategic planning efforts to enhance operational efficiency and drive revenue growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
PCA
SYNERGY HomeCare
Cary, NC
04.2025 - 12.2025
- Provided compassionate personal care to clients, enhancing quality of life through tailored support.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed individualized care plans based on client needs and preferences, fostering personalized support strategies.
- Trained and mentored new staff, improving team performance through knowledge sharing and guidance.
- Implemented feedback mechanisms to enhance service delivery, ensuring responsiveness to client needs and preferences.
Curbside Manager
Ingles
West Jefferson, NC
08.2023 - 04.2025
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Managed inventory levels, optimizing stock availability while minimizing waste.
Financial Services Representative
Merrill Lynch
Johnson City, TN
03.2022 - 04.2024
- Delivered exceptional client service through effective communication and problem resolution.
- Assisted in processing financial transactions, ensuring compliance with regulatory standards.
- Collaborated with team members to streamline account management processes and improve efficiency.
- Provided clients with tailored financial advice based on individual needs and market trends.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Commercial Parts Professional
Advance Auto Parts
Erwin, TN
04.2020 - 07.2023
- Managed inventory levels to optimize stock availability and reduce excess.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline parts ordering processes.
- Trained new staff on product lines and company policies to enhance team efficiency.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Coordinated with suppliers to negotiate pricing and delivery schedules for parts procurement.
- Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.
- Built and maintained network of second source suppliers.
- Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
Education
High School Diploma -
Watauga High School
Boone, NC06.2003
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Money handling
Verbal/written communication
Cash register operation
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Sales expertise
POS system operation
Meeting deadlines
Professional demeanor
Guest relations
Sales training
Policy and procedure adherence
Business development
Cold calling
Verbal and written communication
Task prioritization
Timeline
Sales Associate
Vapor Max
11.2025 - Current
PCA
SYNERGY HomeCare
04.2025 - 12.2025
Curbside Manager
Ingles
08.2023 - 04.2025
Financial Services Representative
Merrill Lynch
03.2022 - 04.2024
Commercial Parts Professional
Advance Auto Parts
04.2020 - 07.2023
High School Diploma -
Watauga High School