Eryn Griffin
Boerne,TX
Summary
Dynamic Assistant Director with proven abilities in operations management, team leadership, and employee development. Committed to enhancing customer experience and process improvement in early childhood education. Results-oriented professional with extensive experience in managing diverse teams and driving operational excellence. Expertise in performance management and employee training, leading to improved customer satisfaction and enrollment outcomes.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Director | Lead Teacher — Infant, Toddle
Kindercare / Appletree Day School
Boerne, Texas
01.2020 - Current
- Progressed through multiple positions of increasing responsibility, including Infant Lead, Toddler Lead, Preschool Lead, and Assistant Director. Support the daily operations of a center serving approximately 150 children while supervising and supporting a team of approximately 20 employees. Supervise, support, and develop a team of approximately 20 employees across daily center operations. Manage staff scheduling, classroom coverage, and staffing adjustments to maintain effective daily operations. Conduct employee interviews and participate in hiring decisions for teaching and support positions. Train, coach, and support employees while helping new team members successfully transition into their roles. Conducted facility tours and served as primary contact for prospective and current families during enrollment. Support enrollment activities and maintain accurate information within internal systems and administrative platforms. Build strong relationships with parents and families through responsive communication, customer service, and issue resolution. Assisted with curriculum planning and implementation across infant, toddler, and preschool classrooms to support developmental goals. Regularly works directly within classrooms while simultaneously supporting administrative and operational needs. Support center leadership with day-to-day management, staffing decisions, employee concerns, and operational issues. Assist with licensing, compliance, and maintaining center standards and policies. Managed center operations and staff during leadership absences. Implemented operational processes that improved organization and streamlined daily activities. and systems designed to improve organization and consistency. Recognized as Teacher of the Month for performance and contribution. Promoted from Lead Teacher to Assistant Director based on leadership, performance, and ability to assume increased operational responsibility.
- Oversaw daily operations to ensure compliance with childcare regulations.
- Developed and implemented educational programs for diverse age groups.
- Trained and mentored staff to enhance teaching techniques and effectiveness.
- Oversaw daily operations to ensure compliance with childcare regulations.
- Developed and implemented educational programs for diverse age groups.
- Trained and mentored staff to enhance teaching techniques and effectiveness.
General Manager | Floor Employee → General Manager
Chicken Express
Palestine, Texas
06.2013 - 08.2019
- Progressed from an entry-level floor position into General Manager, ultimately responsible for the daily operation of a high-volume location generating approximately $20,000–$32,000 in weekly sales and serving approximately 120 customers per day. Led day-to-day operations for a high-volume business while managing a team of approximately 25 employees. Managed staffing, scheduling, hiring, training, employee development, customer service, inventory, payroll, labor, sales performance, and operational compliance to support smooth operations. Interviewed, hired, trained, coached, and managed employees while developing team members for increased responsibility. Created and maintained employee schedules based on business volume, staffing requirements, and operational needs. Processed payroll for employees bi-weekly and labor costs while maintaining appropriate staffing levels. Monitored inventory levels and ordered supplies to ensure proper stock levels. Managed a location generating approximately $20,000–$32,000 in weekly revenue. Oversaw approximately 120 customers per day while maintaining service standards and addressing customer concerns. Monitored business performance and implemented operational improvements to enhance overall service quality and efficiency. Managed employee performance, workplace conflicts, disciplinary matters, and day-to-day personnel issues. Conducted training sessions for new employees on operational procedures and managers on company procedures, customer service, operational standards, and food safety. Ensured compliance with company policies and safety requirements, maintaining operational standards for business integrity. Managed daily business operations independently while balancing customer experience, employee needs, staffing, and financial performance. Promoted from floor employee to General Manager through demonstrated leadership, reliability, and strong operational performance.
- Oversaw daily operations ensuring efficient service and product quality.
- Managed staff schedules to optimize labor and maintain workflow efficiency.
- Trained and mentored team members to enhance performance and service standards.
Education
Associate of Science - Early Childhood Care And Education
TVCC
Palestine, TX10-2025
Skills
- Operations Management Team Leadership Employee Development Hiring & Interviewing Training & Onboarding Staff Scheduling Labor & Payroll Management Inventory & Ordering Customer Experience Sales Performance Performance Management Process Improvement Conflict Resolution Administrative Operations Data Management Compliance Client/Family Relations Microsoft Office Google Workspace Scheduling & POS Systems
Certification
- Child Development Associate (CDA)
CLASS Certification
CPR / First Aid
Food Handler Certification
Timeline
Assistant Director | Lead Teacher — Infant, Toddle
Kindercare / Appletree Day School
01.2020 - Current
General Manager | Floor Employee → General Manager
Chicken Express
06.2013 - 08.2019
Associate of Science - Early Childhood Care And Education
TVCC