Eryn Hecker
Santa Barbara,CA
Summary
Strong leader and problem-solver dedicated to the hospitality world. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills to streamline operations to decrease costs and promote organizational efficiency. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Food and Beverage/Outlet Manager
The Mar Monte Hotel
05.2024 - Current
- Company Overview: The Hyatt
- Help plan and detail the menu and logistics for all social events, negotiate costs, and provide an overall hospitality experience to maintain existing accounts as well as proactively seek new business
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Catering Sales Manager
The Mar Monte Hotel/Hyatt
05.2022 - 05.2024
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Manager
The James Joyce
05.2021 - 05.2022
- Manage the day-to-day operations of the bar: recruit, hire, train, terminate, schedule, order, receive deliveries, ensure licenses are updated, work with diverse personalities both on the staff and patrons, plan promotional events, diffuse tense situations between patrons or staff members to prevent possible safety issues, delegate responsibilities and provide excellent customer service
General Manager
Enterprise Fish Co.
02.2012 - 03.2020
- Managed the day-to-day operations of the restaurant: recruit, interview, hire, train, terminate, supervise, schedule, order, receive deliveries, inventory control, maintained facility and grounds to present positive image
Education
Bachelor of Arts - Liberal Studies/ESL
Cal State University
Northridge, CA01.2000
Skills
- Staff development
- Staff training
- Inventory control
- Operations management
- Recruiting
- Hiring
- Human resources management
- Relationship building
- Performance improvement
- Customer service-oriented
- Coaching
- Mentoring
- Vendor relationship management
- Sales
Timeline
Food and Beverage/Outlet Manager
The Mar Monte Hotel
05.2024 - Current
Catering Sales Manager
The Mar Monte Hotel/Hyatt
05.2022 - 05.2024
Manager
The James Joyce
05.2021 - 05.2022
General Manager
Enterprise Fish Co.
02.2012 - 03.2020
Bachelor of Arts - Liberal Studies/ESL
Cal State University
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