Dynamic leader with a proven track record at Target Corporation, excelling in operations management and team leadership. Spearheaded initiatives that increased digital comp sales by +4.3%, showcasing adaptability and a results-driven approach. Expert in process improvement and staff development, consistently achieving high-quality output and enhanced team productivity.
Hi, I’m
Eryn Larsen
Executive Team Lead
Helena,MT
Summary
Overview
6
years of professional experience
Work History
Target Corporation
Executive Team Lead - General Merchandise and Food
08.2023 - Current
Job overview
- Enhanced team productivity by implementing efficient project management strategies and clear communication channels.
- Interviewed, recruited and trained new onboarding candidates.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Developed strong rapport with customers and created positive impression of business.
- Championed employee engagement initiatives, leading to improved morale and increased job satisfaction among team members.
- Mentored junior staff members, providing guidance on career development and professional growth opportunities.
- Implemented innovative solutions to complex problems, demonstrating adaptability and creative thinking skills.
- Drove process improvements that led to increased efficiency in daily operations while maintaining high-quality output from all team members.
- Managed a cross-functional team of professionals, ensuring timely completion of projects and optimal resource allocation.
- Drove originated sales up +8.13%
- Increased digital comp sales by +4.3%
- Manage a team of 5 junior team leads along with 30+ team members
Target Corporation
Executive Team Lead - Service and Engagement
02.2022 - 07.2023
Job overview
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed key performance metrics for measuring and tracking team success in meeting service objectives.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Managed two junior team leaders and a team of 20+ team members.
- Drove store net promoter score from a 67 to 72
- Increased our Drive-Up customer experience from 80 to 90
- Created a clear shortage operation plan which has continuously kept product loss below 1%.
Target Corporation
Visual Merchandiser
11.2019 - 01.2022
Job overview
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Provided ongoing feedback on display performance to store management, enabling continuous improvement in visual merchandising techniques.
- Partnered with store personnel during remodels or relocations to ensure seamless transition of visual merchandising elements into new spaces.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- District captain and trainer for Visual Merchandising.
Nouvelle Eve Boutique
Assistant Creative Director
09.2018 - 11.2019
Job overview
- Enhanced brand image by conceptualizing and executing creative campaigns across multiple platforms.
- Led brainstorming sessions aimed at generating fresh ideas for new campaigns or revitalizing existing ones.
- Managed creative projects from conception to completion, ensuring high-quality deliverables within deadlines.
- Advised on content strategy, ensuring alignment with brand voice, tone, style guides, as well as visual consistency.
- Conducted market research and analyzed industry trends to inform strategic direction for creative initiatives.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
Education
University of Nebraska - LincolnLincoln, NE
Bachelor of Science from Textiles Communication
05.2019
University Overview
Skills
- Quality Management
- Operations Management
- Staff Training and Development
- Team Leadership
- Time Management
- Project Management
- Verbal and written communication
- Complex Problem-Solving
- Adaptability
- Process Improvement
- Hiring and Training
- MS Office
Timeline
Executive Team Lead - General Merchandise and Food
Target Corporation
08.2023 - Current
Executive Team Lead - Service and Engagement
Target Corporation
02.2022 - 07.2023
Visual Merchandiser
Target Corporation
11.2019 - 01.2022
Assistant Creative Director
Nouvelle Eve Boutique
09.2018 - 11.2019
University of Nebraska - Lincoln
Bachelor of Science from Textiles Communication
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