Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERYN MUSHUNG

Blairsville,GA

Summary

Adaptable professional with experience managing front office operations and improving guest satisfaction through effective problem-solving and team collaboration. Skilled in training employees to support their growth and development. Eager to apply my skills while continuing to learn, grow, and take on new responsibilities.

Overview

12
12
years of professional experience

Work History

FRONT DESK MANAGER

BRASSTOWN VALLEY RESORT & SPA
09.2025 - 07.2026
  • Directed front office operations and revenue initiatives by optimizing workflows, managing room inventory, and collaborating with leadership to maximize operational efficiency and profitability.
  • Improved guest experiences through proactive problem-solving, teamwork, and personalized service.
  • Led recruiting, onboarding, and continuous employee training for 15–20 employees; implemented a new operating system across multiple departments, and created standard operating procedures to drive consistency.
  • Coordinated responses during emergencies, renovations, and major events to ensure seamless operations and guest satisfaction.

FRONT DESK SUPERVISOR

BRASSTOWN VALLEY RESORT & SPA
09.2024 - 09.2025
  • Resolved guest issues promptly, enhancing overall guest satisfaction.
  • Trained and mentored new front desk staff on service standards.
  • Analyzed forecasts to optimize employee schedules for improved service coverage.

GUEST SERVICE REPRESENTATIVE

BRASSTOWN VALLEY RESORT & SPA
05.2023 - 09.2024
  • Assisted guests with check-in and check-out processes efficiently.
  • Delivered prompt service and accurate information to guests while addressing issues with empathy, enhancing overall guest satisfaction.
  • Assigned rooms to incoming guests based on preferences and requests, contributing to a positive and tailored guest experience.

GENERAL MERCHANDISE EXPERT

TARGET
08.2020 - 07.2022
  • Managed daily challenges, prioritized tasks, stocked merchandise, and created organized visual displays to enhance sales.

CASHIER

BROADWAY MARKET
12.2014 - 03.2020
  • Assist customers by using product knowledge to answer questions, provide recommendations, and deliver friendly customer service while collaborating with employees on additional projects.

Education

Bachelor of Business Administration - Management & Marketing

University of Toledo
Toledo, OH

Associate of Science -

Monroe County Community College
Monroe, MI

Skills

  • Operations Management
  • Scheduling
  • Processing Payroll
  • Employee Training
  • Customer Service
  • Attention to Detail
  • Collaboration
  • Problem Solving
  • Communication
  • Microsoft Office

Timeline

FRONT DESK MANAGER

BRASSTOWN VALLEY RESORT & SPA
09.2025 - 07.2026

FRONT DESK SUPERVISOR

BRASSTOWN VALLEY RESORT & SPA
09.2024 - 09.2025

GUEST SERVICE REPRESENTATIVE

BRASSTOWN VALLEY RESORT & SPA
05.2023 - 09.2024

GENERAL MERCHANDISE EXPERT

TARGET
08.2020 - 07.2022

CASHIER

BROADWAY MARKET
12.2014 - 03.2020

Bachelor of Business Administration - Management & Marketing

University of Toledo

Associate of Science -

Monroe County Community College
ERYN MUSHUNG