Eryn Sanchez
Rockford,IL
Summary
As an experienced Assistant Manager at Wendy's, playing a major role in Operations Management and Team Leadership, I helped significantly increase the sales through innovative strategies. I excelled in staff training, and promoting a culture of growth and excellence within the company. In my three years there, I built professional and friendly customer relations and learned proper project management, consistently achieving operational goals for the franchise while implementing team motivation. I became a strong leader and quick problem-solver dedicated to decreasing costs and promoting organizational efficiency. My position helped me to make independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Wendy's
6390 E State
06.2021 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Crew Member
Lino's Italian
Rockford, IL
04.2020 - 09.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Roosevelt High School
Chicago, IL07-2023
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Marketing knowledge
- Project management abilities
- Team Leadership
- Operations Management
- Sales Strategies
- Compliance understanding
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Wendy's
06.2021 - Current
Crew Member
Lino's Italian
04.2020 - 09.2021
High School Diploma -
Roosevelt High School