Esam Sohrab
Hagerstown,MD
Summary
Hardworking and dedicated individual aspiring to provide the best patient care through experience in customer service.
Overview
2
2
years of professional experience
Work History
Customer Sales and Service Expert
AutoZone
Hagerstown, MD
04.2024 - Current
- Provided product knowledge training to new staff to improve service quality.
- Implemented best practices for customer interactions, promoting positive shopping experiences.
- Handled calls promptly and with courteous professionalism.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Landscaper
Self-employeed
Hagerstown, MD
04.2024 - Current
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Operated a variety of equipment including lawn mowers, trimmers, and blowers for efficient maintenance.
Education
Bachelor of Science - Biochemistry
Shepherd University
Shepherdstown, WV05-2026
Skills
- Goal oriented
- Teamwork and collaboration
- Customer relations
- Customer service
- Issue and complaint resolution
- Time management
Languages
Arabic
Limited Working
Spanish
Limited Working
Timeline
Customer Sales and Service Expert
AutoZone
04.2024 - Current
Landscaper
Self-employeed
04.2024 - Current
Bachelor of Science - Biochemistry
Shepherd University