Eshe Muhammad
Belleville,IL
Summary
Program Support Assistant assisting supervisory teams, including clerical requests, data analysis and report production. Enjoyed creating clear communications for staff members and program participants.
Overview
6
6
years of professional experience
Work History
Program Support Assistant
Veterans Benefits Administration
St Louis, MO
01.2020 - Current
- Enhance program efficiency by streamlining processes and implementing time-saving strategies
- Provide comprehensive administrative support for program management, contributing to its overall success
- Facilitate and negotiate attributes to coordinate unit initiatives and build consensus among unit members
- Provide training to unit members that requires them to maintain current and accurate knowledge of procedures, policies, and directives as changes occur or as mandated by law or local decisions of management
- Communicate performance issues within the division that may or may not be easily identifiable
- Prepares, controls and monitors Veterans Assistance Inquires ensuring that timely responses are provided
- Process all incoming Power of Attorney requests, and recognize when special procedures are required
Optometric Assistant
Crown Vision Center
O'Fallon, IL
08.2017 - 01.2020
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Performed verbal interview with patient prior to visit with Optometrist Doctor
- Recorded and maintained patient records/files in compliance with company, federal, and state policies (HIPAA)
- Completed proper coding of procedures for payment collection
Education
Bachelor of Science - Business Administration
Lindenwood University
Saint Charles, MO12.2017
Skills
- Document Retrieval
- Program Files Maintenance
- Team Oversight
- Analytical Research
- Records Management
- Office Administration
- Customer Service
- Appointment Scheduling
- Training Development
- Organizational Skills
- Conflict Resolution
- Quality Assurance
Timeline
Program Support Assistant
Veterans Benefits Administration
01.2020 - Current
Optometric Assistant
Crown Vision Center
08.2017 - 01.2020
Bachelor of Science - Business Administration
Lindenwood University