Esmera Vasquez De Leon
San Rafael,CA
Summary
Versatile and dynamic professional with a proven track record in leadership development and store operations, notably at Party City. Excelled in enhancing customer satisfaction and streamlining service delivery through effective training and mentoring. Skilled in promotional strategies and sales leadership, achieving significant improvements in team performance and customer engagement.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
Party City
10.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Restaurant Waiter
Sushi
10.2021 - 11.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Kitchen Cook
McDonald's
03.2019 - 06.2021
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Education
High School Diploma -
San Rafael High School
San Rafael, CA06-2022
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Leadership development
- Sales leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Key Holder Supervisor
Party City
10.2024 - Current
Restaurant Waiter
Sushi
10.2021 - 11.2023
Kitchen Cook
McDonald's
03.2019 - 06.2021
High School Diploma -
San Rafael High School
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