Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmeralda Canseco

Milwaukee,WI

Summary

I’m a hardworking and dependable professional with experience in serving, money handling, and customer service. I’m a fast learner who is organized, reliable and committed to providing excellent customer service. I work well both independently and as part of a team. I’m comfortable taking on responsibilities and helping others. I’m eager to grow into a leadership role, develop new skills, and contribute into a positive and productive work environment. I’m also fluent in English and Spanish.

Overview

7
7
years of professional experience

Work History

Server

Potawatomi Casino & Hotel
Milwaukee, WI
12.2022 - Current
  • Provided exceptional customer service to guests in high-volume dining settings.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Maintained cleanliness and organization of dining area and serving stations.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server/Bartender

Dream Dance Steak House
Milwaukee, Wisconsin
01.2023 - 03.2024
  • Mixed and served drinks according to restaurant recipes and standards.
  • Greeted guests with friendliness and professionalism.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Stayed informed about daily specials, new menu items, promotions.

Assistant Manager

Su Casa Grande
Menomonee Falls, Wisconsin
01.2020 - 12.2022
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and provided exceptional service support.
  • Trained new employees on company policies and procedures.

Server

Su Casa Grande
Menomonee Falls, Wisconsin
08.2019 - 12.2022
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Informed customers of daily specials and signature menu items.
  • Resolved customer complaints promptly to enhance dining experience.

Education

Riverside University High School
Milwaukee , WI

Skills

  • Customer service
  • Issue resolution
  • Bilingual: Fluent in English & Spanish
  • Communication effectiveness
  • Training implementation
  • Leadership & team management
  • Ability to work under pressure

Timeline

Server/Bartender

Dream Dance Steak House
01.2023 - 03.2024

Server

Potawatomi Casino & Hotel
12.2022 - Current

Assistant Manager

Su Casa Grande
01.2020 - 12.2022

Server

Su Casa Grande
08.2019 - 12.2022

Riverside University High School
Esmeralda Canseco