Esmeralda Cornejo
Houston,TX
Summary
Dedicated and hardworking professional with over 10 years of experience in customer service and management within a family-owned restaurant. Proven ability to oversee operations, manage employees, and ensure customer satisfaction. Balances work, academics, and parenting responsibilities with excellent organizational skills. Currently pursuing a Bachelor’s degree in Social Work at the University of Houston–Downtown.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server, Cashier, and Manager
Bamboo China Cafe
10.2015 - Current
- - Transitioned from server to cashier, later assuming managerial duties.
- - Conducted hiring interviews and managed staff schedules.
- - Oversaw floor operations to ensure customer satisfaction and smooth workflow.
- - Handled administrative tasks such as writing checks and payroll management.
- - Delivered exceptional customer service in a fast-paced, family-owned environment.
Education
Bachelor's Degree - Social Work
University of Houston–Downtown
Associate of Arts - Communications
San Jacinto Community College
05.2022
High School Diploma -
North Shore Senior High School
Houston, TX03.2014
Skills
- - Leadership and Team Management
- - Customer Service Excellence
- - Communication and Interpersonal Skills
- - Multitasking and Time Management
- - Cash Handling and Point-of-Sale Systems
- - Proficiency in Microsoft Office (Word, Excel, Outlook)
- - Safe food handling
- - Adaptable and flexible
- - Problem-solving abilities
- - Teamwork and collaboration
Accomplishments
- - Successfully balanced full-time work, part-time studies, and parenting responsibilities.
- - Earned an associate degree while working and supporting a family.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CITI Certificate
- Food Handler's Certification
- TABC Certification
Timeline
Server, Cashier, and Manager
Bamboo China Cafe
10.2015 - Current
Associate of Arts - Communications
San Jacinto Community College
Bachelor's Degree - Social Work
University of Houston–Downtown
High School Diploma -
North Shore Senior High School
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