Stephanie Kendall
Rockford,IL
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving honed at 5 Coins Family Restaurant. Excelled in enhancing customer satisfaction and resolving staff conflicts, significantly improving service delivery. Skilled in cash handling and cross-training employees, ensuring operational excellence. Demonstrates exceptional time management
and communication abilities, driving positive attitude
Overview
6
6
years of professional experience
Work History
Manager/Cashier/Server
5 Coins Family Restaurant
4358 Sandy Hallow Rd Rockford IL 61109
01.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
•Cash handling experience (Open and Closing cash drawer)( Recieve and dispense cash to guest)(Distribute Credit Card tips to server)
•Guest Satisfaction
• Over see staff performance
•
Education
Diploma - Required
Stillman Valley High School
Rockford, IL06.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager/Cashier/Server
5 Coins Family Restaurant
01.2019 - Current
Diploma - Required
Stillman Valley High School