Esmeralda Cuevas
7 Day Dental
Rowland Heights,CA
2
Languages
7
years of professional experience
Reliable team player with a background in customer service and administrative support. Skilled in cash handling and appointment management, consistently improving patient flow and ability to greet and check in 60+ patients in a day. Verifying insurances identifying co-pays and deductibles. Willingness to meet team goals.
Work History
Administrative Assistant
1 Year 1 Month- Managed appointment scheduling for dental services, optimizing patient flow and reducing wait times.
- Resolved patient inquiries promptly, improving overall satisfaction and fostering positive relationships with clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Logistics Team Member
1 Year- Proved successful working within tight deadlines
- Skilled at working independently and collaboratively in a team environment.
- Strengthened brand presence within retail locations, ensuring eye-catching displays and accurate product information
- ensured accurate order fulfillment.
- Managed inventory levels to verify availability of stock for customer orders.
Crew Team Member
3 Years 6 Months- Trained new staff, fostering a knowledgeable and effective team dynamic.
- Greeted customers at drive-thru and took food orders.
- Operated register to process payments and collect cash payment for order totals.
- Monitored inventory levels, assisting in stock management to prevent shortages during peak hours.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes for customers
- Worked well with the teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - Dental Hygiene
High School Diploma
Skills
Appointment scheduling
Collaborative team member
Administrative support
Cash handling
Positive attitude
Dedicated team player
Languages
Spanish
English
Timeline
Administrative Assistant
7 Day Dental
08.2024 - 09.2025Read More
Logistics Team Member
Nordstrom
06.2022 - 06.2023Read More
Crew Team Member
McDonald's
12.2018 - 06.2022Read More
Cypress College
No Degree from Dental Hygiene
Read More
Anaheim High School
High School Diploma
Read More